Mrs V

[Mrs V @thereal_Mrs_V]

@PhilFul23 @JuliaHB1 @MickeyD44314901 @ukhomeoffice This is why funding BBC journalism is so important. They were also first to properly investigate the Post Office Scandal and the Winterbourne View Care Home Abuse scandal (to name just a couple) 😞

[Mrs V @thereal_Mrs_V]

@Iget2bme72 @sophielouisecc £21 k take home us approx £25k gross pay per ann. that equates to approx £13p/r, 37 hrs a week.

[Mrs V @thereal_Mrs_V]

@LloydsBank I am having problems chasing a cheque through the app - it’s just not ‘taking the image’. Tried lots of different surfaces - some completely black. Never had an issue before. Is it a known problem? Thank you

[Mrs V @thereal_Mrs_V]

@muppetville @katemcgeevor @LevensHall Us too. Such a wonderful shared experience x

[Mrs V @thereal_Mrs_V]

@AliWoodCumbria Picnic packed - but didn’t think to pack tissues! X

[Mrs V @thereal_Mrs_V]

@HMRCcustomers waited 40 minutes to discuss tax code. Self assessment side could not be done by the person who answered the phone. Now expected to call and wait another 40 min to speak about that?!? Wouldn’t need to if done properly to start with 😞

[Mrs V @thereal_Mrs_V]

@HMRCcustomers But I was cut off by the advisor or the phone system. I will be on the school run 4:00 - 5:30. Tax code has been updated incorrectly- and does not reflect the information on tax return. How am I meant to change it in time for payroll run? Will have huge financial impact.

[Mrs V @thereal_Mrs_V]

@HMRCcustomers Sorry - tax code not tax return (it was following submission of tax return)

[Mrs V @thereal_Mrs_V]

@HMRCcustomers We did get through - but then cut off. Trying to change a tax code - incorrectly changed on 1st Jan (not yet got tax return but spotted online). Change cannot be made on line and error is going to have a huge impact of this months income.

[Mrs V @thereal_Mrs_V]

@HMRCcustomers just spent 40 minutes on hold. Got through to a person, husband gave permission for me to speak on his behalf, then got thank you for calling auto message and cut off. Help

[Nigel Fyfe @NigelFyfe]

We're up and running and having a brilliant time playing to packed houses @TheGTRoyal #rapunzel #pantomime #pantoseason #panto

[Mrs V @thereal_Mrs_V]

#vuecinemas - my son got a gift voucher for his birthday - but can’t book a ticket online?!? How? Why?? It’s 2023!! How is he meant to use it. It was purchased in good faith - and is utterly useless. Not everyone lives round the corner to ‘just pop in’ 😞

[Mrs V @thereal_Mrs_V]

@vuecinemas my son received a vue voucher as a gift, but he is struggling to redeem it online. He wants to book to see a film this weekend. Please advise how he can do this online.

[Mrs V @thereal_Mrs_V]

@CooperativeBank It is now 70 minutes and not resolved. Very poor service - passed from pillar to post. Offered £20 for the inconvenience and stress. Will have cost over £30 in call charges. After 15 yrs custom this is the last time I’m being messed around. I will be changing banks tomorrow.

[Mrs V @thereal_Mrs_V]

@CooperativeBank come on. Play fair. This morning you cancelled a transaction (fraud suspected), but I had authorised it - and text to confirm. You cancelled instead of ‘suspended pending’ investigation. I have now not paid for my holiday. 3 call - premium rate charge, and ….

[Mrs V @thereal_Mrs_V]

@CooperativeBank But it is your organisation who have chose not to provide free call - and not staffed the lines sufficiently. I am currently at 54 minutes on the call.

[Mrs V @thereal_Mrs_V]

@CooperativeBank @CooperativeBank 25 minutes waiting now.

[Richmondshire Today @richmond_today]

Views wanted on Catterick Garrison town centre plans https://t.co/PrAALoQRKR

[Mrs V @thereal_Mrs_V]

@CooperativeBank I can’t get through! Been worrying about it all day. I have tried ring on 3 previous occasions- but the waits are too long. I am now on hold (15 min am counting at premium rate). I don’t have the option of paying again - it was an automatic payment set up when I paid the deposit.

[Mrs V @thereal_Mrs_V]

…still not resolved - over 20 minute wait to be answered. I work so can’t hang on that long. I have no local branch now. What am I meant to do?? Unacceptable customer service. I don’t want to loose my holiday, or pay extortionate phone charges to talk to someone to put it right!