@IndiGo6E The travel agent has not received the refund. The above is a screenshot of the email conversation. You may cross-check with the support no. Please DM the UTR.
@IndiGo6E please confirm whether @DGCAIndia's 48-hour free lookup applies to bookings via authorised travel agents, which are their appointed representatives. Because I was told over call center that it applies but my agent was told it doesn't.