Sophie Williams 💙

Lazy cow with high hopes of winning the lottery. Champagne socialist. Addicted to sewing. Former cricket widow, now it’s golf

[Sophie Williams 💙 @thesofajones]

@marcooth Uncanny

[Sophie Williams 💙 @thesofajones]

Dame Jenni Murray, Chuck Norris and Princess Di together at last

Cc @marcooth

[Sophie Williams 💙 @thesofajones]

@icod Good luck 6+ months after installing ours we’re still trying to convince one of ours to use it 😩His sister gets on with it no bother🙄

[Sophie Williams 💙 @thesofajones]

@BBCWatchdog they can’t even tell me why my account has been deactivated and seemingly no recourse for complaint. Have even emailed @tim_cook and @apple media relations team but no response. This arbitrary action doesn’t seem to comply with my consumer rights

[Sophie Williams 💙 @thesofajones]

@BBCWatchdog can you help me get some traction with @apple? They have disabled my Apple account and are seemingly ignoring my request to unlock despite multiple requests. @applesupport say I have to set up a new Apple account but will lose access to £1000s of movies and music

[Sophie Williams 💙 @thesofajones]

@apple @applesupport please could you DM me and explain why my account still remains deactivated after a week. I’ve called you numerous times and even been to the Genius Bar. It’s affecting everything as now apps are becoming unusable as they need updating

[Sophie Williams 💙 @thesofajones]

@financialombuds @AppleSupport @Apple @AppleTV @AppleMusic Any chance you can help @tim_cook. Apple account has been deactivated by Apple and no idea why. It’s been over a week of my trying to get it back up and reactivated. 15+ years worth of movie and music purchases along with everything else. @apple @AppleSupport

[Sophie Williams 💙 @thesofajones]

@apple @applesupport please could you DM me and explain why my account still remains deactivated after a week. I’ve called you numerous times and even been to the Genius Bar. It’s affecting everything as now apps are becoming unusable as they need updating

[Sophie Williams 💙 @thesofajones]

@AppleSupport you have deactivated my Apple account twice in a week and it’s now been 3 days since I requested reactivation. I’ve done nothing wrong other than put my password in wrong once ahead of the first deactivation a week ago.

[Sophie Williams 💙 @thesofajones]

I’ve no choice but to take this to the media, office of fair trading and @financialombuds if it is not resolved imminently. @AppleSupport @Apple @AppleTV @AppleMusic

[Sophie Williams 💙 @thesofajones]

@Apple @AppleSupport my account has been disabled now since Wednesday and nothing is happening when I request access (been requesting is in the daily). Will have no choice but to go to Tim Cook and the Office of Fair Trading and @financialombuds if you can’t rectify it asap

[Sophie Williams 💙 @thesofajones]

@AppleSupport you have deactivated my Apple account twice in a week and it’s now been 3 days since I requested reactivation. I’ve done nothing wrong other than put my password in wrong once ahead of the first deactivation a week ago.

[Sophie Williams 💙 @thesofajones]

If I don’t hear from you I’ll need to take this to the @financialombuds for advice and even complaint gives Apple Retail UK is FCA registered.

[Sophie Williams 💙 @thesofajones]

@AppleSupport you have deactivated my Apple account twice in a week and it’s now been 3 days since I requested reactivation. I’ve done nothing wrong other than put my password in wrong once ahead of the first deactivation a week ago.

[Sophie Williams 💙 @thesofajones]

Plus subscribers to iTunes Match, iCloud storage and Apple TV are still being merrily charged for but I can’t access. This seems bordering on illegal to charge me for things I can’t access and not tell me why my account has been deactivated

[Sophie Williams 💙 @thesofajones]

Having read the T&Cs I can’t see I’ve violated them so I need answers.

[Sophie Williams 💙 @thesofajones]

I haven’t seen or reported any fraudulent activity. My Apple account links to all my Apple TV and iTunes purchases which I now can’t access and if I have to set up a brand new ID I will lose £100s of purchases made over 20 years.

[Zarah Sultana MP @zarahsultana]

Stop selling arms to Israel then.

[Sophie Williams 💙 @thesofajones]

Is this a reboot of Brewster’s Millions?

[Channel 4 News @Channel4News]

Crypto entrepreneur Justin Sun has eaten the viral duct-taped banana artwork worth $6.2m, after buying it at an auction house last week.

[Sangita Myska @SangitaMyska]

“self-defence”
“precision strikes”
“the most moral army in the world”

[Sophie Williams 💙 @thesofajones]

@mattleys True. It’s all such a horror show. Truly awful