@ACTFibernet Wow. How sick of you @ACTFibernet. Iโve not even received my refund yet and you go on to close my ticket that had asked for the refund. I mean WTF!
@ACTFibernet Requested for a Fiber connection in Chennai and paid Rs. 4067. Three days following that, no technician even called. On Sunday, 15th June, I cancelled the connection and requested for a refund.
Itโs been 7 days since and the refund has still not been credited yet.
if you are from #TamilTwitter and feeling down, this thread is a lil "pick me up" (also a reason why I am not leaving this app)
It started with this. Go through the whole thread
@AmazonHelp@amazonIN Thereโs absolutely no way to chat/talk with your team. Either of these options only take me back to my order screen and the same thing shows up again.
I REPEAT AND HEAR ME NOW: YOUR CUSTOMER SERVICE IS PATHETIC
@AmazonHelp Itโs Day 11 since the item was returned back to your location @amazonIN@AmazonHelp. Your status on the app shows 3-5 days for the refund and here you say itโs gonna take 13 days.
Shut your sorry ass excuses and process my refund.
We speak of bettering customer experience day after day, but little do we realise how every customer is important if you were to better your customer experience.
A return was initiated and they said that Iโll get a refund in 3-5 days. My product reached them on Oct 2. It's Oct 8 (almost 9) today and there's not been a single update on my refund.
Thank God I have another sim to help me out with data here or Iโd have been screwed had I put my trust in Airtel alone to keep me afloat for 3 weeks.
Customer care toll free number is given as 9910099100 but Iโm not able to call it. Tried to msg them on WhatsApp but thereโs been hardly one response and that too automated saying โWeโll look into itโ.
I even attached the receipts once again, sent two follow ups, called up their service executive twice. All that Iโve gotten so far is โIโll escalate it to the concerned teamโ. One agent even went so far as to say that the money has already been refunded (13/n)
Still, I went ahead and filed a service request on Air Indiaโs portal on 16th July. An agent responded a day later asking me to reach out to my corporate vendor for getting refund, even though Iโd clearly mentioned that the refund I wanted was for excess baggage (12/n)