Tile

Tile is now part of Life360 🤝
Follow us at @life360 to stay in the loop 💜
📱 For Customer Care, tweet @TilerSupport

[Tile @TheTileApp]

@HelmetKatch Sorry to hear the app appears to be draining your phone's battery. Our Customer Care team will be happy to assist you with this. Please contact Customer Care in the app under Settings/Support, or submit a ticket via our help center https://t.co/VbON0ohVn1. -MM

[Tile @TheTileApp]

@j1raymond Thanks for sharing your experience using Tile. I'm sorry to hear about your Tile issues. Could you please send us a private message with your ticket # or email address used to reach out to us? I'll be happy to coordinate with our team and look into this further. Thanks! -MM

[Tile @TheTileApp]

@tokerShark Thanks for reaching out to us. Our Customer Care team would like the chance to help with this. Please contact Customer Care in the app under Settings / Support, or submit a ticket via our help center https://t.co/VbON0ohVn1. Thank you! -MM

[Tile @TheTileApp]

@captainjanks Sorry to hear about Amazon Alexa with Tile not working. For troubleshooting steps, visit our help article. (https://t.co/nbbTdbwuLg) If you still need help, please click on "Chat with Us" in the help page to connect with Customer Care agent. We'll be happy to look into this. -MM

[Tile @TheTileApp]

@ChrisStaplesTst Sorry about the trouble locating your Tile. Our Customer Care team will be happy to help with your Tile's connection. Please reach out to Customer Care via our help center (https://t.co/VbON0ohVn1) and click on "Chat with Us" or through the app under Settings/Support. -MM

[Tile @TheTileApp]

@_FineHamAbounds Sorry to hear you didn't receive a notification right away that your wallet was left behind. For troubleshooting steps, visit "Tile Smart Alerts Is Not Working" (https://t.co/q57gus7ALA) If you still need help, please contact Customer Care. We'll be happy to look into this. -MM

[Tile @TheTileApp]

@wornallNew Thanks for reaching out to us regarding a Tile subscription. Our Customer Care team will be happy to look into this.Please contact Customer Care in the app under Settings / Support, or please submit a ticket via our help center https://t.co/VbON0ohVn1. Thank you! -MM

[Tile @TheTileApp]

@Hudsonvalleykid Hi, thanks for getting in touch. The Customer Care team would like the chance to help with this. Please contact Customer Care in the app under Settings / Support, or please submit a ticket via our help center https://t.co/VbON0ohVn1. Thank you! -MM

[Tile @TheTileApp]

@murkee Thanks for bringing this to our attention. The Customer Care team would like the chance to help with this. Please contact Customer Care in the app under Settings / Support, or submit a ticket via our help center https://t.co/VbON0ohVn1. Thank you! -MM

[Tile @TheTileApp]

@wolfinstine2024 Great suggestion. We're always looking for ways to improve our products and services. We'll make sure to pass along to the appropriate team to consider. Thank you for your support. -MM

[Tile @TheTileApp]

@starlitMia Great question! We don't have a Tile small enough to fit direct on a pair of eyeglasses. This is a great suggestion. We're always looking for ways to improve our products and services. We'll pass this along to the appropriate team to consider. Thank you. -MM

[Tile @TheTileApp]

@tacticaltrout84 We're sorry to hear your Tile doesn't seem to work after replacing the battery. Our Customer Care team will be happy to look into this. Please contact Customer Care in the app under Settings / Support, or submit a ticket via our help center https://t.co/VbON0ohVn1. Thank you! -MM

[Tile @TheTileApp]

@stefienquix Sorry to hear you lost your keys and wallet. Please contact Customer Care in the app under Settings / Support, or submit a ticket via our help center https://t.co/VbON0ohVn1. Our team will be happy to help! -MM

[Tile @TheTileApp]

@tangodream We're sorry to hear about the trouble with getting support through our website. Have you tried reaching out to Customer Care via the app under Support? If you still encounter an issue, please send an email to [email protected]. We'll be happy to assist you further. -MM

[Tile @TheTileApp]

@JohnRoc146 Sorry to hear that you were unable to connect with a agent through our Chat support regarding your Tile that isn't working. Could you please provide us the support ticket # or send a DM with the email address you used to reach out? I'll be happy to coordinate with our team. -MM

[Tile @TheTileApp]

@powerportraits Tile Mate was re-designed with up to 3-year battery life for those who want to attached it and forget it with the extended battery life. All of our products are recyclable to nearby e-waste centers. We'll make sure to share your feedback with the appropriate team to consider. -MM

[Tile @TheTileApp]

@DanielLievesley Great question! A Tile can only be activated once and to one account. It can no longer be re-activated to a different account. However, you can transfer from your account to another Tile account. Happy to help. -MM

[Tile @TheTileApp]

@TeddyKis We're sorry to hear that your Tile didn't work when you needed it. Please contact Customer Care in the app under Settings/Support, or please submit a ticket via our help center https://t.co/VbON0ohVn1. We'll be happy to see if we can help with this. -MM

[Tile @TheTileApp]

@artykel Depending on your Tile model (https://t.co/0By9YJp0aA), it should have a 3 year built-in or 1 year replaceable battery. If your Tile has stopped working before the battery lifespan, please reach out to Customer Care on our help page. We'll be happy to assist further. -MM

[Tile @TheTileApp]

@jeb654 I'm sorry to hear information that was input is your old address for your order. If you signed on to PayPal, our system will use the address saved on your PayPal account. Please reach out to Customer Care via our Chat Support (https://t.co/VbON0ohVn1) We'll be happy to help. -MM