Very disappointed with @TheAA_UK I reported a breakdown at 7pm this evening. A single female, on a busy dual carriage way (lay-by), in the dark. No regular updates, app chat crashed twice, tried calling (on hold 20 mins) gave up and eventually 3 hrs later the breakdown arrived!
Poor show @TUIUK stranded @ Palma Airport. Booked a package with you, but the flights were EasyJet. Have been told by TUI reps have to go through Easyjet to sort the rebooking. What was the point of booking a package holiday through you if you are unable to support customers?