Mark Budd

Love my family @LissaBudd, my job @Genesys, good food, and travel. Oh, and maybe sports too :) Tweets are my own

[Genesys @Genesys]

Be there for your customers — and for each other.

Here's how: https://t.co/X5qo3o9pt3

[Marc Pelletier @MarcPPelletier]

Last night, on a flight from TO to Moncton, I was so happy to meet these 2 guys. It made my day, a true moment of serendipity. I asked and was given permission, so thought this would be a cool story to tell.

[Mark Budd @thisbudd]

Kate's friend Theo!

[Pittsburgh Penguins @penguins]

Heart: 10
Goal-scoring ability: 10
Skating: ...just need to grow into it.

We're excited to get hockey season going too! 🐧

[Mark Budd @thisbudd]

@penguins @J_Fouchere This is awesome! @penguins Tell Sydney he might be competing for minutes on the top line this year. #WheelsForDays

[Mark Budd @thisbudd]

@Genesys is proud to announce that @PaulSegre is one of @Glassdoor Top CEOs! https://t.co/kZUpOMAJNQ #TopCEOs #WeAreGenesys

[Mark Budd @thisbudd]

@MarriottRewards It is snapped from the 15 yard line #RewardsPoints #ThankYou

[Mark Budd @thisbudd]

Super Bowl Friday in the home office @Genesys #PatriotsNation #DoYourJob #patriots

[Mark Budd @thisbudd]

#IHeartCustomers #CXDay @Genesys

[Mark Budd @thisbudd]

@MLB188 @justchristayo @YSJRob @brownsugar527 @bassmanant Twerps we are!#HNY

[Mark Budd @thisbudd]

@dave_donovan They should state "Not suitable for winter use". #OhWait

[Mark Budd @thisbudd]

@AirCanada Special shout out to @TD_Canada for the awesome customer service helping open a travel claim #TDGoldElite #YouRock

[Mark Budd @thisbudd]

@AirCanada Cool to see my wife's comments on Facebook referenced this convo. You are are good at one part of customer experience at least.

[Mark Budd @thisbudd]

@AirCanada I officially give up! Bad situation made worse due to #PoorCustomerService

[Mark Budd @thisbudd]

@AirCanada I am more frustrated by poor customer service then lost bag.

[Mark Budd @thisbudd]

@AirCanada Just got off phone with YYZ Lost & Found who advised I contact Air Canada.

[Mark Budd @thisbudd]

@AirCanada Tried Air Canada Customer Service who gave me local number for YSJ airport but just got off with them - no luck.

[Mark Budd @thisbudd]

@AirCanada :) Any other numbers?

[Mark Budd @thisbudd]

@AirCanada I have called 5x in last 24 hours. Been told bag was in YYZ, then YSJ, last call waited on hold for supervisor indefinitely

[Mark Budd @thisbudd]

@AirCanada PM for number.

[Mark Budd @thisbudd]

@AirCanada Legit - I just need someone to call me who can actually help. Have not gotten that so far.