@VanMoof I’ve never experienced such terrible products or service. After 2 new and faulty S3 I am getting a full refund. Customer services are rude, arrogant and far from helpful. This is how I was dealt with today. Shocking. #vanmoof
So my brand new faulty S3 @VanMoof bike was replaced by, you guessed it, another faulty @VanMoof S3. 1st one wouldn’t unlock, 2nd one won’t charge. There won’t be a 3rd. Full refund please. Disgusted.
They suggested I remove some washers from the axel. I can’t think of any scenario where this is acceptable. A high end product being delivered faulty and being told I have to just fix it myself. What is the only resolution here is an apology and having a replacement delivered
@VanMoof . I have been in contact with someone over chat. Their suggestion is I fix the bike myself. My €2.5k brand new bike that has been delivered faulty.
@VanMoof DM sent. Talk about an anticlimax after putting it together for 2 hrs and telling the Mrs how incredible the design and packaging was...I even blew that party horn to celebrate, 😩