@SingaporeAir Hi Can I please get a status update if you have looked into my case as this is urgent. I am currently stranded at CGK airport! I have a valid Canada Visa on my old passport and your ground crews are unable to override the system despite confirmation from @CanBorder
@SingaporeAir Ground staff mentioned technical difficulties unable to override and issue boarding pass. The team have verified my visa status in Canada and was given a code but for some reason I was informed they are unable to process the boarding pass. Can you please look into it.
@SingaporeAir Hi I am still waiting for a solution to SIA technical difficulties. I have a valid visa on an expired passport to Canada. Please have this taken care of.
@SingaporeAir@CanBorder Hi I am still waiting for a status update from @SingaporeAir I have a valid visa on expired passport but was denied boarding because of your technical difficulties. Please provide a solution.
@SingaporeAir Hi I am trying to board my flight to Canada yesterday. My visa is still valid but its sitting at my old passport. The frontdesk agent refused to issue boarding pass despite confirming my status with @CanBorder I am stranded right now in the airport still waiting for a solution.
@CitImmCanada Hi @SingaporeAir is unable to issue boarding pass with valid visa on expired passport. What can I do to update my valid visa into my new passport?
Hi @CitImmCanada@CanBorder Please help. My valid visa is paste on my old passport. Yesterday my boarding was denied by @SingaporeAir due to their system error. Is there a way I can update my existing visa to my new passport?
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