Thomas Muhn | Gemini

Founding Recruiter. @Gemini

[Thomas Muhn | Gemini @thomas_Muhn]

@robworley Thank you for the honest feedback. It’s completely fair, and we understand your concerns. For a more efficient review, we recommend keeping everything within a single ticket and providing a brief summary along with the transaction hash, amount, date, and any relevant screenshots. You can also request escalation to a specialist and ask for a clear written timeline of the case. Are you experiencing a missing deposit, pending withdrawal, or funds being held, and do you have the transaction hash or reference?

[Thomas Muhn | Gemini @thomas_Muhn]

@Nicholas195934 Hi, Please click on the message box icon to check your private messages for further assistance

[Thomas Muhn | Gemini @thomas_Muhn]

@Nicholas195934 Thanks for providing the account number, that’s helpful for reviewing the issue. We understand how frustrating it can be when withdrawals are unavailable, so let’s narrow down what may be causing it. A “contact customer service” message on the cash withdrawal screen can indicate a temporary restriction, which may be related to recent account activity, changes to your account or device, or a routine compliance review. Could you confirm whether the SOL withdrawal was already failing before the sale, or if the issue only started afterward?

[Thomas Muhn | Gemini @thomas_Muhn]

@broookeex3 I’m sorry you’ve had to deal with this, being locked out of your account can be stressful. We’d like to make sure everything is resolved. Could you let me know the current status of the issue and whether you’ve been able to regain access?

[Thomas Muhn | Gemini @thomas_Muhn]

@FedorukAj Hi, I understand how frustrating it is to still be waiting after seven days, and I’m sorry for the inconvenience. I’ll escalate ticket #6492633 for further review and, to help us investigate more efficiently, could you let me know the exact error message you’re seeing when attempting the withdrawal or deposit, whether you recently changed your bank, added a new payment method, or made any account updates, and whether the issue affects crypto transactions, fiat transactions, or both? Feel free to DM me your registered email address as well, and I’ll review the status of your case and share any updates I’m able to provide.

[Thomas Muhn | Gemini @thomas_Muhn]

@nakamoto_bro Hi there! Happy to help you get your BTC into cold storage. Withdrawal availability can depend on factors such as the deposit method, account status, and completion of identity verification, so please let me know when you made the deposit, whether it was via ACH, wire, or crypto transfer, and whether your verification is fully complete; you can also check Gemini on desktop under Transfer - Withdraw - BTC to see if a specific hold or availability date is shown, and if you’re receiving an error message, feel free to send a screenshot so I can help investigate further.

[Thomas Muhn | Gemini @thomas_Muhn]

@RealSpillBoss Hi, sorry to hear about your experience. I understand how frustrating it can be to lose your card and then receive a denial without a clear explanation. I would like to look into this further and help resolve the issue. Please send a DM with your case reference number, and I’ll escalate your claim for review.

[Thomas Muhn | Gemini @thomas_Muhn]

@FlyCryptoGuy We’re aware of the withdrawal issue being reported with Gemini. If you’re affected please send a DM with the asset/network and the error you’re seeing, and we’ll help point you in the right direction. 👍

[Thomas Muhn | Gemini @thomas_Muhn]

@Gonefis11650954 Hello, sorry to hear you're going through this — that's a serious claim and we want to help get to the bottom of it. Could you DM us your account email/ticket number and a brief timeline of what happened? We'll look into it right away.

TM

[Thomas Muhn | Gemini @thomas_Muhn]

@Gonefis11650954 Hello, sorry to hear you're going through this — that's a serious claim and we want to help get to the bottom of it. Could you DM us your account email/ticket number and a brief timeline of what happened? We'll look into it right away.

[Thomas Muhn | Gemini @thomas_Muhn]

@ThePepeKong Hello,
Thank you for bringing this matter to our attention. We regret any inconvenience this issue may have caused and take all customer concerns seriously.

In order to assist you effectively, I’ll like you to send a DM explaining your issue with additional details regarding the nature of the issue, including any relevant dates, account information, or supporting documentation.

Sincerely,
TM

[Thomas Muhn | Gemini @thomas_Muhn]

@vincentcanc Hi, RLUSD withdrawals are supported on Gemini. Could you let us know what you're experiencing, are you seeing an error message, or is the withdrawal option not showing up in your account at all? That'll help us pinpoint the issue quickly.

[Thomas Muhn | Gemini @thomas_Muhn]

@Connor_Bowman Accepting it should restore full functionality including trading, credit card payments, and account access. If you're still having issues on iOS after accepting it, please DM us and we'll dig in further.

[Thomas Muhn | Gemini @thomas_Muhn]

@Connor_Bowman Hi Connor, we hear you and apologize for the frustration, this is definitely not the experience we want for you. It looks like the new user agreement popup was blocking access to your account.

[Thomas Muhn | Gemini @thomas_Muhn]

@RappMU Could you DM us your account email so we can locate your request and prioritize it? We'll get this resolved for you ASAP.

[Thomas Muhn | Gemini @thomas_Muhn]

@RappMU Hi Rames, we sincerely apologize for the delay, a week is far too long to wait for your 1099, especially when it's holding up your tax filing. We're escalating this internally and will follow up with you directly as soon as possible.

[Thomas Muhn | Gemini @thomas_Muhn]

@ThomasJaqu8way This is not expected behavior. withdrawals shouldn’t be blocked that long after verification. Likely stuck in a compliance review queue. Please avoid sharing details publicly. Kindly DM your ticket IDs and we’ll escalate internally and get a clear status for you.

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