@FidelityNhw Maybe I should tweet @FidelityNhw every time my 2 year old wakes up in her 80 degree room in the middle of the night because she can’t sleep in the heat. Would that get your attention? Would that get our ac fixed? Sick of hearing “it’ll be there Tuesday”. 3 Tuesday’s now……
@FidelityNhw 3 weeks waiting on a new AC unit in 100+ degree heat. My 2 year old daughter can’t sleep at night because of heat. You won’t talk to me. Do you care about your customers? Unacceptable.
@FidelityNhw@FidelityNhw don’t dm me and ask what seems to be the problem. Fix our AC! It’s been weeks since you called and said the part would be delivered in 3 days. No parts, no calls, and still not acceptable. I want all my money back now since I’m paying to have my ac fixed on my own.
@FidelityNhw At this point I would appreciate a refund on my service fee. Or refund my whole year of worthless service so I can pay the hvac company directly. One look at what people say about @FidelityNhw and you know the company doesn’t care about their customers.
@FidelityNhw Still no response 24 hours later. Your copied reply to every tweet from a customer that fidelity has neglected doesn’t help your case. We will not renew the home warranty after this. I’ll just pay out of pocket direct to a provider who cares about us. Fidelity is broken.
@FidelityNhw Someone from fidelity called me last Saturday and promised the parts would be ready yesterday morning and they would call to update me. As of now only my service provider has called to say they haven’t heard from you. Neither have I. Still waiting. 1 mo now.