Thorp Foster

Customer loyalty expert. Building Bain's Forum Services with the NPS Loyalty Forum, and launching The Ultimate Question 2.0

[Net Promoter System @NetPromoterSys]

How will @BlackBerry measure the success of its Z10 smartphone? Using Net Promoter scores: http://t.co/1PeYcAHw

[Rob Markey @rgmarkey]

Simplify your customer feedback to make it more engaging and more powerful: http://t.co/JHYbf7qK (video) #netpromoter

[Bain & Company @BainandCompany]

How companies like Vanguard, TD Bank, Apple, Charles Schwab, & Rackspace are building loyal customer relationships: http://t.co/3AuW2hVr

[Stu B., Bain & Co. @NPSLoyaltyForum]

Please welcome loyalty guru @FredReichheld to Twitter! #netpromoter #cexp #nps

[Fred Reichheld @FredReichheld]

Amica proactively cut our family auto bill $700(mid-policy) because youngest son is turning 22. Contrast to this story http://t.co/DurObDym

[Thorp Foster @ThorpFoster]

@numinews thanks Anum...glad you enjoyed it!

[Anum Hussain @anum]

Just heard a great #biztalk @HubSpot with @ThorpFoster, NPS expert @BainAlerts! Enjoyed the customer loyalty circle #in

[Thorp Foster @ThorpFoster]

preparing Fred Reichheld's Twitter on-ramp...any suggestions?