The #metaverse is the new mall.
As emerging technology transforms the retail landscape, find out what’s next for the future of shopping. https://t.co/ggMWm0cegR
In the @NetPromoterSys#Podcast, @rgmarkey and Zack Anderson, chief data and analytics officer at @NatWest_Help, discuss how to leverage data and analytics to develop deeper customer relationships.
Listen now 🎧: https://t.co/zGMiFfZIH7
In this episode of our @NetPromoterSys#Podcast, Carolyn Saunders and @rgmarkey discuss how transparency in communication can build relationships and provide an exceptional customer experience.
Listen now 🎧: https://t.co/37v3FDhW88
In the @NetPromoterSys#Podcast, Rob Markey and @JustWorkBook cofounders Trier Bryant and Kim Scott discuss how bias disruptors can contribute to a just work environment and what leadership can do to root out and recognize bias. https://t.co/7Mcflah7WH
Arguing for the need for a shift to customer capitalism, @NetPromoterSys founder @FredReichheld shares more detail on his new metric - earned growth
https://t.co/Tgc1rEmY6Q
Create a strong culture and you can do almost anything. Caliber Collision’s Steve Grimshaw tells the story of how he knitted together hundreds of independent body shops and transformed the business. #netpromoter https://t.co/HnqOrmiHNy
Enduring loyalty leaders like Costco Wholesale deliver on all dimensions. "Lowering turnover, increasing employee loyalty, and maximizing productivity are good business." https://t.co/aGMbzgzxd3
@KurtSchusterman That's so exciting! While we don't have a set of questions for a discussion guide, we've posted a nice summary here: https://t.co/Z8zKjZcrUL
The uncertainty of today’s economy makes #Agile more relevant than ever. Join Bain & Company & Harvard Business School Feb 4 to explore how your company can “act small” like a start-up while delivering results at scale. https://t.co/AaXVedAdzX
A huge development in #NetPromoter: Models that can infer whether a customer is delighted or annoyed with a company by analyzing everything known about that person. Not the end of surveys, a massive reduction in them. https://t.co/RGNSCCMacN
In his latest Forbes piece, my good friend David Michels reflect on how the pandemic has changed the way we do meetings, and ponders what they will look like as companies anticipate a gradual return to safety. https://t.co/4tA5LVoTC4
The Bain Innovation Exchange and Bain’s Retail Practice have launched an exciting new initiative called Forge Retail. Don’t miss the first edition of their new retail innovation focused newsletter, Pulse. https://t.co/uqGVsXiA0Q