TheSavvyGoodieBag

Freelance writer with a 15+ year background in business administration in government, profit and non-for-profit arenas.

[TheSavvyGoodieBag @thoughtclosets]

@AmericanAir Reference number sent

[TheSavvyGoodieBag @thoughtclosets]

@AmericanAir - I just sent a message through your online customer service portal detailing the less than pleasant experience I had with a delayed flight that turned into an overnight stay in a musty, roach infested hotel, and all I got in return was thanks for letting us know 🤦🏾‍♀️

[TheSavvyGoodieBag @thoughtclosets]

@AmericanAir Sent the DM

[TheSavvyGoodieBag @thoughtclosets]

@AmericanAir Would you please assist with a refund request. I erroneously upgraded to first class on the wrong leg of a flight. I’ve ent the request yesterday and it still shows pending. Flying tomorrow would like a resolution prior.

[TheSavvyGoodieBag @thoughtclosets]

@thriftycars I would like a direct contact number to the Dallas Love Field location. I left AirPods in a recent rental and am not able to contact anyone directly. No number online, on contract, etc.

[TheSavvyGoodieBag @thoughtclosets]

@dunkindonuts I just left Store# 354251 where your employee instructed another to “just scrap it off” when a customer returned a iced drink that included whip cream she didn’t order. Is that your policy vs. making a new drink due to the error?

[TheSavvyGoodieBag @thoughtclosets]

Thank you @SouthwestAir for reimbursing all of our expenses dollar for dollar from the holiday travel delay. I appreciate the follow-up and staying true to your word!

[TheSavvyGoodieBag @thoughtclosets]

@SouthwestAir DM Set

[TheSavvyGoodieBag @thoughtclosets]

Hey @SouthwestAir I finally received the email from Hyperwallet for my settlement however the final payout was reduced to $854.79 from my original approved amount on 1/24/2023 of $1,162.15. Please advised why there was a reduction?

[TheSavvyGoodieBag @thoughtclosets]

Hey @Hyperwallet I still haven’t received the email to redeem my Southwest reimbursement. Can you advise what’s the hold up?

[TheSavvyGoodieBag @thoughtclosets]

@snhild @SouthwestAir @Hyperwallet @AskPayPal Did you get any assistance? I’m in the same boat.

[TheSavvyGoodieBag @thoughtclosets]

Hi @SouthwestAir I’m following up on my reimbursement. I received confirmation numbers but @Hyperwallet said they haven’t received payment from you to process my claim. Can you assist?

[TheSavvyGoodieBag @thoughtclosets]

@SouthwestAir DM sent

[TheSavvyGoodieBag @thoughtclosets]

Hey @SouthwestAir I recieved three different confirmation numbers for a refund, however I have yet to get an email from Hyperwallet. Can you assist?

[TheSavvyGoodieBag @thoughtclosets]

@SouthwestAir Thank you!

[TheSavvyGoodieBag @thoughtclosets]

Hey @SouthwestAir I appreciate getting one step closer to a reimbursement but the amount in my e-mail doesn’t cover airline tickets, hotel accommodations, rental or meals for four people. Can you advise how you came up with only $506.40? I remitted receipts.

[TheSavvyGoodieBag @thoughtclosets]

@SouthwestAir I received a flight credit now, but not for the full amount. DM sent again

[TheSavvyGoodieBag @thoughtclosets]

Hi @SouthwestAir I received a refund for only one of four passengers effected by the holiday delay on the same itinerary. How can we rectify that?

[TheSavvyGoodieBag @thoughtclosets]

@SouthwestAir Thank you!

[TheSavvyGoodieBag @thoughtclosets]

@SouthwestAir DM sent