thredUP Support

Welcome to thredUP Support! Send us a DM if you have any questions.

thredUP Support Twitter Hours:
Monday-Sunday 8am to 5pm PDT

[thredUP Support @thredUP_support]

@CheriBarner Hi there, we’re sorry your experience hasn’t been positive. We aim to keep selling simple and transparent, and your feedback matters to us. Please DM us—we’d be glad to review your situation and help improve your experience. Thank you for your feedback!

[thredUP Support @thredUP_support]

@AlexandraRyanS We apologize for any delays you’ve experienced. Please DM us, and we’ll review your request as quickly as possible!

[thredUP Support @thredUP_support]

@eromolizzy @ThredUp Hi there! Cart timers are at minimum 30 minutes so that definitely shouldn't happen and we apologize. Could you please send us a DM with the email associated with your ThredUp account? We look forward to resolving this for you!

[thredUP Support @thredUP_support]

@TexasDaydreamer Thank you for voicing your concerns. Rest assured that we keep detailed records of all items received and we're happy to review this further with you please send us a DM with your email address associated with your account. Please don't hesitate to reach out!

[thredUP Support @thredUP_support]

Hello there,

Thank you for reaching out to Customer Support!

I'm sorry to hear that you received a items not as described. I've issued a full refund for the items to your original form of payment.

[thredUP Support @thredUP_support]

@AndreaCurr45842 Hello Andrea! We would be delighted to further assist you with your return request. Please send us a DM with your order number!

[thredUP Support @thredUP_support]

@christinaallie Thank you for reaching out. We have sent you a direct message with the status of the items that you sent in. Please follow up with us via DM if you have further questions!💚

[thredUP Support @thredUP_support]

@morrgyn @ThredUp Hello there! We are sorry to hear about this experience. We would love the opportunity to look into what might have happened. Please send us a DM with your ThredUp email. Looking forward to hearing from you! 💚

[thredUP Support @thredUP_support]

@amirgiveon @ThredUp We are sorry to hear about your experience. Please send us a DM with your ThredUp email for further review. We look forward to hearing from you!

[thredUP Support @thredUP_support]

@KOrny_24 Our current chat hours are:

Mon-Fri: 6am-9pm PST (7am-10pm MST; 9am-12am EST)
Sat-Sun: 6am-7pm PST (7am-8pm MST; 9am-10pm EST)

Feel free to chat with us or email at https://t.co/ggYBWKAr1m 💚

[thredUP Support @thredUP_support]

@delshaffer Hello there! Please send us a DM with the email associated with your ThredUp account and we would be happy to assist with unsubscribing you from our email list.

[thredUP Support @thredUP_support]

@unkwnfcknuser Hello! We send confirmation emails when orders are delivered, please feel free to send us a DM with your account email and we would be happy to take a look at your account and see why you did not receive the email. We look forward to assisting!

[thredUP Support @thredUP_support]

@harlem128 Hello there! We sent you a DM with more information!💚

[thredUP Support @thredUP_support]

@1Awrra Hello! We are sorry you have had trouble reaching us. We just sent you a DM so we can further assist!

[thredUP Support @thredUP_support]

@harlem128 Hello! This promotion applies to Standard kits only. We do not offer un accepted items to be returned with Standard kits! We hope this information helps. 💚

[thredUP Support @thredUP_support]

@HiPriestessBoo Hello! We are sorry to hear you are running into some issues. Please send us a DM with your ThredUp email to further assist, we'd be glad to take a look!

[thredUP Support @thredUP_support]

@elinormills Hello there. We’re truly sorry for the inconvenience you've experienced, this is not the level of service we aim to provide. A member of our team has followed up with you via email.

We appreciate your patience and the chance to make things right.

[thredUP Support @thredUP_support]

@JulesEldredge Hi there! We're sorry to hear about the trouble with your order. We'd love to take a closer look and help clarify what happened. Please send us a DM with your order details so we can review this further and assist you directly. 💚

[thredUP Support @thredUP_support]

@1Awrra We're so sorry to hear that you've had some trouble connecting with our support team. If you are still needing assistance, please feel welcome to send us a DM with the email address associated with your ThredUp account. We're more than happy to help!

[thredUP Support @thredUP_support]

@auozi_ Hi there! We're so sorry to hear that you've had some trouble connecting with our support team. If you are still needing assistance, please feel welcome to send us a DM from the email address associated with your ThredUp account. We're more than happy to help!