Tom Richards

[Tom Richards @thrich]

@AskFrontier Are you serious? You don’t see the giant California outage that’s been all over your Twitter account for two fucking days? What the hell is going on over there?

[Tom Richards @thrich]

@AskFrontier Two days in, no public information, no one taking this seriously enough to put up lights and work at night, and a complete absence of any hint at time to expect service again.

[Tom Richards @thrich]

@chingonaz0 @AskFrontier The @AskFrontier techs are all at home enjoying internet service from a different ISP that actually provides internet service.

[Tom Richards @thrich]

@AskFrontier @CircaOwl Can’t work at night? Are your crews not equipped with lights, or just generally afraid of the dark?

[Tom Richards @thrich]

@AskFrontier That’s not a viable response - you work for the same company. We need to know whether working from home is possible or not tomorrow? This week? Before I can get Comcast to setup cable internet service?

[Tom Richards @thrich]

@AskFrontier 8pm has come and gone. Wheres the status update?

[Tom Richards @thrich]

@AskFrontier @watcher95 To be clear: I am effected by the outage. Your website says I’m not, but I clearly am. Your tech support says I am about 50% of the time, the other times they tell me to reset my router. Your information sucks. @AskFrontier

[Tom Richards @thrich]

@AskFrontier Stop telling people to check your website for updates. It doesn’t give correct information. ETA to fix your California outage yet?

[Tom Richards @thrich]

Our service status is that it hasn’t worked for a day and a half.

[Tom Richards @thrich]

@AskFrontier My neighbor was just told by your tech-support that it’s a problem with his router and that there’s no outage in our area. This is total bullshit. Did all of our routers, that you provide, magically all died at the same time yesterday morning?

[Tom Richards @thrich]

@AskFrontier Still no internet. Still no information on when you’ll fix it.

[Tom Richards @thrich]

@MrBlackout58 @AskFrontier Nope

[Tom Richards @thrich]

@AskFrontier With the same crap as always - restart my router. It’s not a coincidence that this many people in Northern California have all been without internet since yesterday morning.

[Tom Richards @thrich]

@AskFrontier @bikerjoe25 @CityofGilroy Not just you, it’s much if NorCal though Frontier won’t admit to it.

[Tom Richards @thrich]

@AskFrontier @PiaseckiPeter If that’s the case, can you please check the “Not effected by outages” box on my account?

[Tom Richards @thrich]

@AskFrontier How about a publicly available list of outages and locations? It’s clear you’ve got something very large going on.

[Tom Richards @thrich]

@AskFrontier can you please give an update on the outage that’s clearly effecting many of your Northern California fiber customers, including me, for over a day? 95030. Private information not needed - it’s everyone around me for miles.

[Tom Richards @thrich]

It’s the outage.

[Tom Richards @thrich]

@CircaOwl @AskFrontier Still down!

[Tom Richards @thrich]

@chingonaz0 @AskFrontier Still down!