@IcelandFoods Thanks for replying Pete. How should he get in touch? He has a landline and a mobile from the 80s which is why I sort things out for him. Cheers.
@IcelandFoods is your Belgrave Gate store in Leicester still open? They made errors on my dad's order on Thursday, but no answer after 50 phone calls from me and even when Customer services rang.
@anon_opin I would definitely say 5-3-3 makes more sense. But my number has a 'double' as the 8th and 9th numbers, so I have to do 5-2-2-2. I have no choice.