Tim Sturk

Make great coffee easy. Share with everyone! Repeat. Other stuff: teach SCA CDS Barista, Brewing & Sensory, UKBC Head and WCE Certified Sensory Judge, Q Grader

[Tim Sturk @timbitsandbeans]

@selenaasky Stunning

[Tim Sturk @timbitsandbeans]

@British_Airways and not a single response, apology or explanation from BA. Is this arrogance or complacency? Both I think.

[Tim Sturk @timbitsandbeans]

Why can’t @British_Airways have a website that can take traffic? Like every other business out there. Right now BA….your tech performance sucks. Convince me otherwise.

[Tim Sturk @timbitsandbeans]

@British_Airways how can your website be busy all fucking day? Sort it out ba. This is pathetic and no better than Ryan Air

[Tim Sturk @timbitsandbeans]

@British_Airways sort your fucking website out

[Tim Sturk @timbitsandbeans]

@British_Airways Another useless morning spent trying to access the https://t.co/6H4kIIjLUX website...why not just an add the busy dial tone to your site to complete the annoying experience. It is the only website in the world that is 'too busy'. WTF?

[Tim Sturk @timbitsandbeans]

@virginmedia i am paying nearly £100 for Virgin Media Broadband. Boasting speeds over 1000Mbps. Like fuck. Just tested my line. 14Mbps in one room and 58Mbps next to the HUB. Shame on you Virgin Media. You never respond to my calls or emails. Hey why not send me another survey?

[Tim Sturk @timbitsandbeans]

@British_Airways #worsecustomerservice dear BA. We are not having a positive relationship today. It seems that there are no longer any humans working at BA. Only chat bots.

[Tim Sturk @timbitsandbeans]

@British_Airways yep, you guessed it. Another failure BA. Too many code requests. Why is it taking 20 minutes to send the code?

[Tim Sturk @timbitsandbeans]

@British_Airways #poorcustomerservice attempt number 11. BA still can’t get it right. Received a different email. Reset password. Then must confirm identity. Back into the endless loop. We have sent verification code. No. You haven’t. And by the time I get it page expires. FFS

[Tim Sturk @timbitsandbeans]

@British_Airways #poorcustomerservice anyone else out there just a little frustrated with BA tech?

[Tim Sturk @timbitsandbeans]

@British_Airways oh. It just keeps getting better. Received a password reset code. Typed into field and then session timed out. Have to start who process over again. This will be password request number 10. Well done BA.

[Tim Sturk @timbitsandbeans]

@British_Airways yeah. I am still waiting. No one answering emails, phone call.
More than 6 requests for password reset code. Nothing sent. NOTHING SENT. now locked out of account. Shall I start using another airline?

[Tim Sturk @timbitsandbeans]

@British_Airways your password reset code has been sent.
1st time text to mobile, nothing
2nd time via email, nothing
3rd time via text, nothing
4th We have locked your account for too many reset code requests. Are you fucking kidding me? You haven’t sent a single reset code!!

[Tim Sturk @timbitsandbeans]

@British_Airways you have locked me out of my executive club account after I complained about poor service. What more needs to be said? And no one is taking calls. How convenient.

[Tim Sturk @timbitsandbeans]

This is not ideal customer service @backmarket

[Tim Sturk @timbitsandbeans]

Still no response from @backmarket customer service. I am trying to give you my custom but you do not seem to want it.

[Tim Sturk @timbitsandbeans]

Disappointing service from. #backmarket they will not contact me to help. Log in they say. That is the problem. I cannot. Are there any humans working there that can help me?

[Tim Sturk @timbitsandbeans]

@TravelodgeUK you suck. Trying to pay for a room on your website ….what a fucking joke. No wonder your business is failing.

[Tim Sturk @timbitsandbeans]

Have been chatting to O2 about resolving 2 year old problem with my O2 business account. Been promised a call back in 3 mins. Last call promise was two months ago! Let’s see what happens. @O2mob @virginmedia