Tim Hortons

Canada’s favourite coffee and donuts

[Tim Hortons @TimHortons]

We were so excited to bring back our Cheese Melts and Bacon Melts last week based on enthusiastic feedback from Tims guests. We have sold over 400,000 Melts since we launched just a few days ago and the very large majority were prepared and served according to our standards. What makes a Melt great is the grilled bread and melted cheese - we accept the feedback that we haven’t gotten it 100% right, so are working with Tims restaurant owners who are doubling down on training to ensure guests are served a great Melt every time �� whether in our drive-thru or at the restaurant counter. We encourage guests to contact our Guest Services team if they have feedback to share.

[Tim Hortons @TimHortons]

We were so excited to bring back our Cheese Melts and Bacon Melts last week based on enthusiastic feedback from Tims guests. We have sold over 400,000 Melts since we launched just a few days ago and the very large majority were prepared and served according to our standards. What makes a Melt great is the grilled bread and melted cheese - we accept the feedback that we haven’t gotten it 100% right, so are working with Tims restaurant owners who are doubling down on training to ensure guests are served a great Melt every time – whether in our drive-thru or at the restaurant counter. We encourage guests to contact our Guest Services team if they have feedback to share.

[Tim Hortons @TimHortons]

Hi Frank, we’re open to criticisms and we accept them – but we also want everyone to be honest about the facts. Team members at the Grimsby restaurant did not lose their jobs and were not replaced with temporary foreign workers. The local MP was not involved. If you have any evidence of team members being abused we would want to be made aware of it as we would not tolerate it. Tims restaurant owners are working hard every day alongside their teams to serve guests and it’s important that what’s shared about them online should be true.

[Tim Hortons @TimHortons]

@brandongonez Thank you for sharing! We're excited to launch our hiring campaign and commit to hiring 10,000 local team members across the country this year. If you want to learn more you can read the full release here: https://t.co/wmm2izUaub

[Tim Hortons @TimHortons]

@604Now Thanks for sharing, here is a link to our press release announcing our recruitment campaign to hire 10,000 local team members across the country: https://t.co/wmm2izUaub

[Tim Hortons @TimHortons]

@RTNToronto Thanks for sharing, here is a link to our press release announcing our recruitment campaign to hire 10,000 local team members across the country: https://t.co/wmm2izUaub

[Tim Hortons @TimHortons]

@yegwave Thanks for sharing, here is a link to our press release announcing our recruitment campaign to hire 10,000 local team members across the country: https://t.co/wmm2izUaub

[Tim Hortons @TimHortons]

Hi Scott, we think one of the biggest misperceptions about Tim Hortons is how the TFW program has been used. About 3.6% of team members were hired through the TFW program. These are positions in communities where restaurant owners faced documented labour shortages and went through the full government approval process before hiring. This new campaign will help Canadian restaurant owners hire 10,000 new local team members, supporting natural turnover and growth of Tim Hortons restaurants – including 80 new restaurants opening this year across Canada.

[Tim Hortons @TimHortons]

@6ixbuzztv Thanks for sharing, here is a link to our press release announcing our recruitment campaign to hire 10,000 local team members across the country: https://t.co/wmm2izUaub

[Tim Hortons @TimHortons]

@RailAce Thanks, JB. An agent will follow up with you via email. Your reference number is 4605452. You may need to check your spam/junk folders if you're not seeing the email in your inbox. ❤️

[Tim Hortons @TimHortons]

@AlmendraGalland Hi, Almendra. Sorry about your experience. Please DM us the location address, along with your full name, phone number and email if you’d like the restaurant to reach out. https://t.co/dkbZ9N86ic

[Tim Hortons @TimHortons]

@NoBeehaviour We're glad you enjoy our Iced Capps, if there's any feedback you have to share feel free to DM us!

[Tim Hortons @TimHortons]

@brian_essig Thanks for letting us know. We take this kind of feedback seriously and have passed your comments along to the restaurant so they can look into it.

[Tim Hortons @TimHortons]

@TreeLakeRain Hi there. Please kindly send us a DM with your email address.

[Tim Hortons @TimHortons]

@theepori_mathai Hi, there. Sorry about your experience. Please DM us the location address, along with your full name, phone number and email if you’d like the restaurant to reach out. https://t.co/dkbZ9N86ic

[Tim Hortons @TimHortons]

@BaBaD00G Hi, there. Sorry about your experience. Please DM us the location address, along with your full name, phone number and email if you’d like the restaurant to reach out. https://t.co/dkbZ9N86ic

[Tim Hortons @TimHortons]

@01CuriousGeorge We stand by the statement we shared on the original poster’s TikTok. We truly care about providing excellent service for millions of guests every day, and when we miss the mark it’s important to us that we listen, learn from it, and try to make it right.

[Tim Hortons @TimHortons]

This restaurant is located in a rural community on an Indigenous Reserve serving a small local population. We connected with the franchisee to learn more about their recruiting efforts for this position and they clearly tried very, very hard to try to find a local candidate from their community, or from a surrounding community. They shared information about the position on multiple online job boards, on social media, at job fairs, schools, through postings in other local businesses, and via word of mouth. We believe it was their last resort to consider the temporary foreign program to fill this position. The franchisee invites local candidates to please apply for the position if they are interested at this link: https://t.co/sOwBkm5qjC

[Tim Hortons @TimHortons]

@Robb_Wpg Hi, Robb. Sorry about your experience. Please DM us the location address, along with your full name, phone number and email if you’d like the restaurant to reach out. https://t.co/dkbZ9N86ic