Tim Murphy

Founder and Former @Strencom CEO. 2017 Business & Finance Top 100 Irish CEO’s. Technology. Sailing/Motor Boating. Snowboarding. Munster Rugby.

[Tim Murphy @timmurphy0]

So because of the @AerLingus cancelled flights due to strike, @AerLingus have doubled or tripled fares on the remaining flights - unbelievable. It’s possible they’ll make more money during strike. Less flights, wages, fuel, landing fees and higher fares @RedFMNews @TodayFMNews

[Tim Murphy @timmurphy0]

Absolutely awful food, out of a box. Coffee like water. @DublinAirport you can do better than this.

https://t.co/Sz0G9VsU0v

[Tim Murphy @timmurphy0]

@EnochBurke He got back into his car because he was physically and verbally abused by both of you. You should be locked up too. You claim that the judge appointment was wrong (and maybe it was), but your actions are also wrong. Will you also account for your actions. Of course you won’t !!!!

[Tim Murphy @timmurphy0]

https://t.co/49JWyTcF6s

2/2

[Tim Murphy @timmurphy0]

@AerLingus hacked again as far as I can see…
1/2

[Tim Murphy @timmurphy0]

https://t.co/49JWyTcF6s

[Tim Murphy @timmurphy0]

Looks to me like it’s happening again… https://t.co/49JWyTcF6s

[Tim Murphy @timmurphy0]

@AerLingus Is 3 weeks to respond to an email normal? Can’t access my account, can’t see existing bookings, can’t make new booking in my account. Phoned “Customer care” and they should be renamed “customer don’t-care”. How long does it take to reply to an urgent case.

[Tim Murphy @timmurphy0]

@AerLingus Why do you even respond. It’s useless and there is never any action. Do you think that a response with no substance makes it better. It doesn’t. It makes it worse.

[Tim Murphy @timmurphy0]

@AerLingus Is 3 weeks to respond to an email normal? Can’t access my account, can’t see existing bookings, can’t make new booking in my account. Phoned “Customer care” and they should be renamed “customer don’t-care”. How long does it take to reply to an urgent case.

[Tim Murphy @timmurphy0]

@AerLingus It didn’t help. No one contacted me in relation to my case.

[Tim Murphy @timmurphy0]

Anybody else have their @AerLingus login / account hacked in recent days. @AerLingus not responding to any queries on this issue.
They are obliged to report this to @DPCIreland but nothing on any media about this. My details have definitely been compromised in some way.

[Tim Murphy @timmurphy0]

@AerLingus you’ve asking me for details of the issue and the case number twice and still you haven’t replied. What’s the point in asking for the info when you don’t reply anyway.

[Tim Murphy @timmurphy0]

In addition, they are very quiet on the issue, which is always very suspect.

[Tim Murphy @timmurphy0]

@AerLingus Has anyone else had logon issues to aer club.
I strongly suspect that the aer Lingus database has been hacked / compromised.
I would advise not to give any credit card or other personal details until aer Lingus confirm that they have resolved the issue.

[Tim Murphy @timmurphy0]

@AerLingus response time to emails is 1 month or more. Don’t hold your breath.

[JBM @jenmcwade]

@AerLingus I opened a case on 10 Nov and followed up with another email on 16 Nov. I sent you a DM with all details and NO ONE has replied to me there is no contact telephone number for Aer Credit Card issues. How do I get someone to call me or respond ! 😡

[Tim Murphy @timmurphy0]

@AerLingus Sent case number and still no response. What’s the point in asking for case number if you’re not going to do anything with it. Makes it even more frustrating.

[Tim Murphy @timmurphy0]

@AerLingus seem to have lost the plot altogether. This poor service has been going on for 18 months or longer and they just don’t seem to care. There customer relationship manager is asleep at the wheel. Unbelievable.

[JBM @jenmcwade]

@AerLingus I opened a case on 10 Nov and followed up with another email on 16 Nov. I sent you a DM with all details and NO ONE has replied to me there is no contact telephone number for Aer Credit Card issues. How do I get someone to call me or respond ! 😡

[Tim Murphy @timmurphy0]

@katrionaos @AerLingus Yeah, @AerLingus customer service has gone to the dogs in the past 18 months. They are still citing covid. And they don’t listen to their customers. They just don’t care anymore. Probably a byproduct of being owned by @IAGAeroGroup.

[Tim Murphy @timmurphy0]

@AerLingus Sent

[Tim Murphy @timmurphy0]

@AerLingus You have lost my account from your system or else your database has been hacked, and despite multiple emails and phone call, no one has responded. I have a flight this week and no one will respond!!!

[Tim Murphy @timmurphy0]

@PeterMurtagh @LenDowlingCork @john_mcguirk I’m with Peter. Only reason the Brazilian was mentioned was because the Algerian was mentioned in the first place.