@GNRailUK its an absolute disgrace that you pretend to sell 1st class tickets on the non-stop rail service between Cambridge and London. There is NO difference at all with the carriages and almost double the price. Disgraceful and what a horrible customer experience. Shameful.
@British_Airways What happens to the tier point collection period and exisiting tiers while we are not allowed to travel? Are you extending it like @Finnair did which was great for its customers?
First design session for the 'participation game' game yesterday led by @wearehellon which brought together a range of people from the NHS, CC, AHSN in Surrey to develop a tool that can be used to design effective patient and public participation projects simply from scratch
@Finnair Heikkoa asiakaskokemusta tarjolla lentokentällä. Oneworld Sapphire asiakas käännytetään Finnairin tyhjästä loungesta "koska remontin takia sisään vain Finnairin lennoilla" mutta vieressä kyltti jossa lukee että pääsy oneworld Sapphire / Emerald. CX fail.
Establishing #designthinking in an organisation takes time, commitment and clear steps. In our new blog post, Siobhan Hennessy @Musgraveplc shares 7 golden tips on how to convince senior management of the benefits of #servicedesign at a #strategic level https://t.co/f43Z5xn95k
Using #servicedesign, it is possible to create superior customer experiences with the goal of accelerating growth & sustainably improving performance. Read more about two traditional organisations that embarked on a journey to become truly #customercentric https://t.co/VILYFy0hJN
Tomorrow, our MD @timopatiala together with Siobhan Hennessy of @Musgraveplc is speaking @HenleyBSchool 13th Annual Conference on supporting customer-centric culture change & solving business challenges through design thinking. Hope to see you there #servicedesign#culturechange
Voting, drawings, highlights from @PolicyLabUK session “AI: a force for good in service design?” with @timopatiala from @wearehellon at London #SDFF. Audience split about 50:50 on utopian vs dystopian visions of the future. #AI#serviceDesign
AI: A force for good in service design?
We can't wait to talk about this with the awesome @PolicyLabUK@SRGBennett & our very own @timopatiala tomorrow at our @SD_LDF session from 5-6pm! Check it out - hope to see you there: https://t.co/V5UWpbpztK #AI#servicedesign#LSDFF