Timo

Managing Director of Service Design Agency Hellon.

[Timo @timopatiala]

@GNRailUK its an absolute disgrace that you pretend to sell 1st class tickets on the non-stop rail service between Cambridge and London. There is NO difference at all with the carriages and almost double the price. Disgraceful and what a horrible customer experience. Shameful.

[Timo @timopatiala]

@Ulkoministerio Are the new quarantine measures that were aanounced yesterday active from today or still pending official implementation?

[Timo @timopatiala]

@HeathrowAirport Are more services opening at T2 on July the 4th or still just WHS & Boots?

[Timo @timopatiala]

@British_Airways What happens to the tier point collection period and exisiting tiers while we are not allowed to travel? Are you extending it like @Finnair did which was great for its customers?

[Surrey Heartlands ICS Research Team @TheNakedCitizen]

First design session for the 'participation game' game yesterday led by @wearehellon which brought together a range of people from the NHS, CC, AHSN in Surrey to develop a tool that can be used to design effective patient and public participation projects simply from scratch

[Timo @timopatiala]

@Finnair Heikkoa asiakaskokemusta tarjolla lentokentällä. Oneworld Sapphire asiakas käännytetään Finnairin tyhjästä loungesta "koska remontin takia sisään vain Finnairin lennoilla" mutta vieressä kyltti jossa lukee että pääsy oneworld Sapphire / Emerald. CX fail.

[Hellon @wearehellon]

Establishing #designthinking in an organisation takes time, commitment and clear steps. In our new blog post, Siobhan Hennessy @Musgraveplc shares 7 golden tips on how to convince senior management of the benefits of #servicedesign at a #strategic level https://t.co/f43Z5xn95k

[Hellon @wearehellon]

Our first prototype of a new #strategic foresight game for co-creating mobility futures in #Nordic urban areas" is ready. Very excited to work on this with our client @nordicinno - watch this space! #nordicinnovation #nordicurbanmobility2050 #servicdesign #innovation

[Hellon @wearehellon]

Using #servicedesign, it is possible to create superior customer experiences with the goal of accelerating growth & sustainably improving performance. Read more about two traditional organisations that embarked on a journey to become truly #customercentric https://t.co/VILYFy0hJN

[Timo Lappi @tilapit]

Yritykset hoi! Mukautuminen #digitalisaatio:on ei riitä, lisäksi tarvitaan #asiakaskokemus. Maailman palkituin #palvelumuotoilu toimisto ⁦@wearehellon⁩ muotoili päivittäiskaupan konseptin uusiksi. https://t.co/8kZEKiWBbc

[Service Design Network @SDNetwork]

#CaseStudy: Outstanding #ServiceDesign project on designing a differentiating #customerexperience by #ServiceDesignAward2018 Winner @wearehellon - https://t.co/FiGnbg671h

[Hellon @wearehellon]

How to select the right #servicedesign partner? What to consider during #procurement? Find out in our free downloadable guide, which we are excited to share with anyone interested in #designthinking #CX #EX https://t.co/1PSOsu494N @sddBCN @HenleyBSchool @SD_LDF @SDNetwork @sdn_uk

[Hellon @wearehellon]

Tomorrow, our MD @timopatiala together with Siobhan Hennessy of @Musgraveplc is speaking @HenleyBSchool 13th Annual Conference on supporting customer-centric culture change & solving business challenges through design thinking. Hope to see you there #servicedesign #culturechange

[Timo @timopatiala]

@SRGBennett @PolicyLabUK @wearehellon @SD_LDF @carolpizatto @SRGBennett Thanks for the fun session! Hope we get to do more of these in the future.

[Stephen Bennett @SRGBennett]

Voting, drawings, highlights from @PolicyLabUK session “AI: a force for good in service design?” with @timopatiala from @wearehellon at London #SDFF. Audience split about 50:50 on utopian vs dystopian visions of the future. #AI #serviceDesign

[Timo @timopatiala]

@rufflemuffin @wearehellon @jenniparker57 @PolicyLabUK @rufflemuffin We sure do. Drop me an email at [email protected] and we can continue chatting about this. Unfortunately we won't be able share any thorough case studies from our clients at this stage but happy to tell you more.

[Hellon @wearehellon]

AI: A force for good in service design?

We can't wait to talk about this with the awesome @PolicyLabUK @SRGBennett & our very own @timopatiala tomorrow at our @SD_LDF session from 5-6pm! Check it out - hope to see you there: https://t.co/V5UWpbpztK #AI #servicedesign #LSDFF

[Timo @timopatiala]

@SRGBennett @PolicyLabUK @wearehellon @SD_LDF Can't wait!!

[Catherine Murphy @lecturerCM]

Siobhan Hennessy @MusgraveMPlace in partnership @wearehellon making shopping better for parents with children #thankyou #cork #SDGC18 #AwardWinner

[Timo @timopatiala]

@sdgc2018 @wearehellon Thank you so much! We would have loved to be there. See you next year!!