@AmericanAir I deserve more than an automated response. This isn’t a routine delayed bag. My carry-on was mistagged by your gate agent, & my bag is now lost under the wrong name. My medication is in that bag. I need this escalated urgently. @AmericanAir
The baggage agent at CLT told me they couldn’t file a report with details about the bag being mistagged by your gate agent. He asked me “Is the bag valuable?” and told me to “just call customer service.” @AmericanAir