tistatus

This twitter feed is for Toucan Internet LLP’s clients.
Any key announcements or the status of service issues will be detailed and updated here.

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The mail issues were resolved earlier and mail should be flowing without issue is either direction.
No further updates on this issue are planned.

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Inbound and Outbound email issues are affecting some clients. This has been under investigation for a while and the root cause has been identified.
Remedial work is underway.
Updates will follow.

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The temporary block was due to abnormal traffic from mailservers. Blacklists have been checked and these are clear. Normally blocks last 24 hours so we'd expect mail to be flowing to these cloud accounts normally yesterday. Any issues with NEW emails - please advise us.

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We are investigating why some email users are having issues sending emails to Hotmail and Yahoo addresses.
More will be posted when we know more.

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In collaboration with Microsoft, the issue sending email to Outlook/Live/Hotmail accounts has been addressed and, from tests, appears to be resolved.

No further alerts on this issue are expected.

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@Microsoft MS have now advised that they have implemented mitigation for the affected mail server. This may take 24 to 48 hours to be fully effective after which time we except no further issues.

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The issue sending email to Outlook/Live/Hotmail accounts has arisen again.
We have just been speaking with Microsoft directly about de-listing us from their block list and we're advised that we will hear back from them within 24 hours.
Further updates will be posted here.

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@Microsoft MS Outlook report there is no block. Testing advises that there is. We have now managed to reach the correct team and have submitted further report proving the issue to them and requesting for action.

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Microsoft have not confirm that the de-listing has been done, however various tests performed indicate that the issue has now passed. If there are new messages that are still being blocked to Hotmail, please advise us so we can take action.
No further notifications will follow.

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Some clients are reporting issues in sending email to Hotmail accounts. The Toucan server in question is not on any blacklist.
We continue to investigate and will advise more here when known.

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We have inadvertently been added to a block list. This only affects delivery to Hotmail email accounts.
We have requested de-listing and Microsoft advise that they typically respond within 48 hours.
Any further updates will be provided as they become available.

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We saw a large number of incoming connections being blocked by the firewall, indicating an abnormally high volume of external traffic.

This will continue to be monitored.

No further posts will be made here as the server is back online and stable.

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There is a server outage on server Kraken.
This is under urgent investigation now.
Updates will be posted here as they become available.
No ETA is available at the moment.

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The server is now responding well to all requests.
We continue to research the cause.

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The power outage caused knock on issues that have now been addressed and normal service has resumed.

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There is an issue with server Thunder under investigation now.
Websites are displaying "Error establishing a database connection".
More will be posted here in dure course.

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Server team advise the disruption has been identified as an interruption to a power feed in the data centre. Teams have implemented a temporary workaround to restore power. Further updates will be provided and we'll confirm when server Thunder is back online.

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Our technical team is performing upgrade maintenance on 24th July, 22:00 BST. We expect there to be up to 30 minutes of server downtime during which time email & web services will be inaccessible. We apologies for any inconvenience this infrastructure improvement work may cause.