Tim J. Morton

Leadership in Innovation, Design & Educaton -Father -Husband - MTB'r, Scuba Diver +, my tweets are 100% my own views-not my employers past,present,future

[Tim J. Morton @TJMorton]

@Garywayuk @ViewFromTheQ First time trying to work this, out- when do they start giving queue cards or for the next day? I must have got it wrong that it was only o.n The day-can someone be so kind as to help explain the basics?- 🙏

[Tim J. Morton @TJMorton]

@Shutterfly @Shutterfly finally offered a refund after way too much back and forth and untruths #fail. I went to @fedex- used @canva and got replacements printed in less than 3 hrs - quality better gr8 service

[Tim J. Morton @TJMorton]

@Shutterfly get the prize for this months #fail failure to ship on time, inconsistent excuses, lack of willingness to correct their issues fairly until orders are received late and returned back to them! not a merry Christmas for family & friends #CustomerServiceFail

[Tim J. Morton @TJMorton]

@Shutterfly Order # 021080352660-9000050 after being on the phone for 45 minutes today and 20 mins yesterday with inconsistent excuse
(David) The agent finally agreed to process a full refund- painful experience , you lost a customer today

[Tim J. Morton @TJMorton]

@Shutterfly gets this months prize for awful #customerexperiencefail inconsistent excuses depending on who you connect with and #fail by unwilling to be custom focused & rectify their issues- not a Merry Christmas for the family

[Tim J. Morton @TJMorton]

@Shutterfly get the prize for this months #fail failure to ship on time, inconsistent excuses, lack of willingness to correct their issues fairly until orders are received late and returned back to them! not a merry Christmas for family & friends #CustomerServiceFail

[Tim J. Morton @TJMorton]

@Shutterfly gets this months prize for awful #customerexperiencefail inconsistent excuses depending on who you connect with and #fail by unwilling to be custom focused & rectify their issues- not a Merry Christmas for the family

[David Gedge @weddingpresent]

At last! ‘24 Songs’ – the album! Yes, it’s finally forthcoming… on beautiful coloured vinyl and as a double CD. With extra tracks and a DVD! Read all about it in our February newsletter by click clicking here: https://t.co/OVkPYtdGzL

[Tim J. Morton @TJMorton]

Uh oh … and now @westelm #delivery service #westelm just called to say they have ‘lost one of the chairs’ and don’t know where it is or when it will be delivered #fail yet again #CustomerService

[Tim J. Morton @TJMorton]

#update Despite @westelm catching my post & connecting directly they could not help or try to help to eliminate false delivery dates,define delivery date, give reason to all the delivery issues- item ordered in Nov was in stock #westelm #CustomerService #fail

[Tim J. Morton @TJMorton]

@westelm @westelm - despite my DM 3 hrs ago I have not received a response - can you help?

[Tim J. Morton @TJMorton]

@westelm who do I need to speak to for you to take ownership on a non delivery - the dates constantly change since Dec 24th cust. service have inconsistent answers and payment has been withdrawn weeks ago so far it’s a #fail with no accountability or ‘truth’

[Tim J. Morton @TJMorton]

@westelm Amy, I just you a DM as requested- I’m hoping you can bring a satisfactory resolution to the issue

[Tim J. Morton @TJMorton]

Hello @westelm can@you help

[Tim J. Morton @TJMorton]

@westelm who do I need to speak to for you to take ownership on a non delivery - the dates constantly change since Dec 24th cust. service have inconsistent answers and payment has been withdrawn weeks ago so far it’s a #fail with no accountability or ‘truth’

[Tim J. Morton @TJMorton]

@emma_____weaver #beware @Chase rwds purchases are painful if u have a problem or return I just found out the hard way using 80K pants and $$ for a purchase, I made an error in the purchase the #sapphirerewards team refuse to allow a return replacement
#chase #poorservice #nightmare #notcool

[Tim J. Morton @TJMorton]

@equifax has now been awarded the prize of most useless,least customer focused organization on the planet- 2hrs plus and still no resolution or ownership! #CustomerService

[Tim J. Morton @TJMorton]

@equifax has now been awarded the prize of most useless,least customer focused organization on the planet- 2hrs plus and still no resolution or ownership! #CustomerService

[ND Collaborative Innovation @collab_inno]

Listen to what the Fall 2020 #DesignThinking class has to say #cimatnd #NotreDame

[Tim J. Morton @TJMorton]

https://t.co/adwXhOGhoF

[Tim J. Morton @TJMorton]

#ATX #nomoretacos

[Tim J. Morton @TJMorton]

There goes another one! ☹️ https://t.co/IGGC2V02VG