@GraemeDavis Hi Graeme, we’re so sorry to hear about your experience. We’d love to talk to you about this a little more if you wouldn’t mind sending us a DM, so we can look into this further. Thank you - Daniel
@naointhevoid Hi there, we’re so sorry to hear about your experience. We’d love to talk to you about this a little more if you wouldn’t mind contacting us in direct or via email at [email protected] or on 01923 473561. Thank you - Catherine
@oh_just_because Hi Gemma 😊 Thanks for reaching out today! I’m sorry to hear that your parcel is delayed. Please confirm your order number and billing address? Once I have those details, I’ll take a closer look and get this sorted for you as quickly as possible. Speak soon! – Michael
@rikkiONshow I am so sorry about this. We are now following you on here but if you are still unable to send us a message please be advised you can also contact us via Live chat email or phone. You can find our contact details here : https://t.co/F7Rv0kN05S. I hope this helps. Vivien
@Lchn93 Hi there, Thanks for getting in touch. We’re sorry to hear you haven’t received your free delivery code yet. To help us look into this securely, please send us a Direct Message, or contact our Customer Service team via email or phone. We’ll be happy to help - Victoria https://t.co/XwwG25vzWg
@rmac1603 Thanks for taking the time to reach out. Please message us direct or contact our team on 01923 473 561 or via email to [email protected], and we can look into you query. Thanks - Richard
@leghorn_s60103 Good morning, I am sorry to hear that you are not happy with our reward selection. Our Treasure is a bonus program where we try to offer an exciting range of rewards, but this can vary from month to month. Please check back as you never know what you may find next time- Michael
@coxxie80 Good morning, thanks for reaching out. Please can you kindly pop us a DM kindly detailing the issue you are currently having. Thanks -Shabnam
@WHoos25110 Hi there, thank you for contacting us regarding a recent store experience. I am sorry to hear of this incident and would like to look into this further. Can you please drop us a DM with a rough time that you was instore and more details about the incident? :) -Sam https://t.co/XwwG25vzWg
@JulieJools99 Hi there, thanks for getting in touch. I am sorry to hear of the experience that you and your daughter had in our Ayr store. Could I kindly ask for you to send us a DM with the transaction information to be able to look into this further for you :) -Sam https://t.co/XwwG25vzWg
@River_LondonSE Good morning, thanks for reaching out. I'm sorry to hear about your experience, please can you kindly pop us over a DM, so we can advise further. Thanks -Shabnam.
@beckyw9722 Hi Becky, thanks for getting in touch. I am sorry to see the current condition of your purchase. This is not what we would expect from our products. Could I kindly ask for you to DM us an image of your receipt to be able to look into this further? :) -Sam https://t.co/XwwG25vzWg
@Ch3ls34ss Hi Chelsea, I'm sorry to learn about your experience. We'd like to advise further, could you please send us a direct message so that we can do so? - Isabelle
@iz__zy Hi there, we’re so sorry to hear about your experience. We’d love to talk to you about this a little more if you wouldn’t mind contacting us in direct or via email at [email protected] or on 01923 473561. Thank you - Catherine
@JustTweetGeorge Hi George, thank you for reaching out. We'd like to assist you further, please send us a direct message, so we can look into this for you. - Isabelle