@CN1991_ Hi, thank you for your message. I am so sorry to hear this! We have now followed you, please could you kindly reach out via DM so we can look into this further. Thank you - Anita
@oh_just_because Hi Gemma, thank you for letting us know, Should you need any further support in the future, please feel free to drop us a follow and send us a DM. Thank you - James
@pumblechook Hi! Sorry to hear about your experience in our Southampton store. We’ve shared your feedback with the store manager so it can be looked into. Thanks for letting us know. - Michael
@Staceysk8tsx Hi Stacey and thank you for your comment. I am very sorry to hear about this. Can you please kindly send us a DM, so we can look into this for you? Thanks - Vivien
@MikeCope11 Hi, thanks for getting in touch. I'm sorry you've had to reach out regarding your order. Please can you drop us a DM, and we'll be able to assist you further. Thanks - Amber https://t.co/2q51tYvezL
@shellthestig Hi there, we’re really sorry to hear about your experience in store today. We’d like to look into this further for you.
Please feel free to send us a DM, give our Customer Service team a call on 01923 473561, or email us at [email protected], so we can help.- Victoria https://t.co/2q51tYvezL
@jwr79 HI there. Thanks for reaching out and I apologise for this experience. Please send us a DM with the full name, order number and the billing address. Once received, we can look into this further. - Harmony
@leghorn_s60103 Good morning, thank you for reaching out and we are so sorry to hear about your experience. Please do drop us a DM so that we can look into this further for you. Kind regards- Anita
@l1ght__eyes Hi, thanks for getting in touch. You can email us directly, or you can leave us a review on Trust Pilot, https://t.co/AYUoahc9SJ. Thanks - Amber
@joannemarie85 Hi there, thanks for getting in touch. I'm sorry this has happened. Please can you pop us a DM with some information regarding what happened and further images of the inside, base of the candle and the receipt? Thank you. -Lauren https://t.co/2q51tYvezL
@River_LondonSE Good morning, thank you for contacting us! I'm so sorry to hear about your experience, and in order for us to look into this, please can you kindly drop us a DM? Thanks - Anita.
@GokcePehlvnoglu Hi there, we’re so sorry to hear about your lost item. We’d love to talk to you about this a little more if you wouldn’t mind contacting us in direct or via email at [email protected] or on 01923 473561. Thank you - Victoria https://t.co/2q51tYvezL