@LillyPulitzer I have been trying to reach customer service since last week - I have sent emails and did the hold my place return call - no one has responded to me. How can I get in contact with someone to assist me with an exchange? I do not live near a store. Thank you!
@BonaFideMasks still no response? What exactly do we need to do to get an order status update? When i placed my order everything was said to be in stock and to ship within 10 days, as of today, no shipping and no order update even after several attempts to contact.
@BonaFideMasks seriously waiting on an order that had a 10 day shipping and we are beyond that with no responses to any inquiries. Please update. Thank you.
@BonaFideMasks seriously waiting on an order that had a 10 day shipping and we are beyond that with no responses to any inquiries. Please update. Thank you.
@childrensplace then you have me sit on hold for 20 plus minute and send me directly to the survey about how my customer service experience was without even talking to anyone? This is absolutely horrible customer service.
@childrensplace@lasership you both keep telling me to talk to the other. I am waiting this package which is a donation to a salvation army family in need and no one can tell me where it is! Are you kidding?
@LaserShipAssist Posting here too as well as on @LaserShip - no update to tracking for over a week. It doesnt take a week for a package to get from Ohio to Pennsylvania. FIND MY PACKAGE!
@LaserShip I am still awaiting a package that shipped in November and was last updated over a week ago! No response to my inquiry. Please assist in finding my package!
@PPBbaby Why email me a discount code to complete my purchase when I left a sale item in my cart but the discount code isn't valid on the sale item? That definitely doesn't entice me to complete my purchase.
@PotteryBarnKids I had great CS today when I had to refuse delivery of my rocking chair that I’ve been waiting for 8 weeks to receive. Getting a replacement that can’t be expedited seems a bit strange. Is there really no way to expedite an order even if it is a custom build??
@FedExHelp FedEx shouldn’t make up a tracking status that a delivery was attempted when no such attempt was made. Home all day plus a camera that shows no FedEx on our street all day. #justbehonest
@PotteryBarnKids I ordered a rocking chair and ottoman for our nursery not even 24 hrs ago - the price has not dropped by a total of $300. CS says nothing can be done. Seems if there is a price change within 24 hrs. something should be done. Not the CS I was expecting from PBK.
@zazzle I waiting for a response to my response to a CS email I received about an order. I now have questions re: COVID 19 reprinting with changes. How can I get someone to respond in a more timely manner?