TMM

[TMM @tmm_234]

@Safaricom_Care. At least 6 other neighbours are equally affected. We now envy those on Star Link. Tired of buying bundles!

[TMM @tmm_234]

@Safaricom_Care
It's over 24 hours later and still zero internet connection on my home fibre Gold package. What's this that has taken your technical team well over 24 hours to resolve?

Account number in your inbox.

[TMM @tmm_234]

@KenyaPower_Care @KenyaPower_Care Less than 72 hours after reconnecting us, we got another blackout 14 hours now. Same area. Reported last night, Ref# 12810874.

What's the progress?

[TMM @tmm_234]

@KenyaPower_Care why are over 200 homes without power for 3 days? First ref. codes were marked resolved on day 2, our current ref codes show status "error". You took the transformer away. How much longer should mothers discard their breast milk for lack of ways to store it?

[Leah Munene @LeahMunene12940]

@KenyaPower_Care We have been reporting the same issue since Sunday evening. Please sort us out

[Daphine Mwangi @WangetheP]

@KenyaPower_Care @donstefanom @KenyaPower_Care you guys can't be serious saying we send account numbers and we have referenced all our complaints for four days .

[Leah Munene @LeahMunene12940]

@KenyaPower_Care 4th day without power at Platinum 2 estate banana please please bring a new transformer today. Now we are begging

[TMM @tmm_234]

@WangetheP @KenyaPower_Care @donstefanom This is like their automatic response every time. @KenyaPower_Care Here is the precise location of the transformer with the issue, directly opposite your substation. Over 200 homes without power 4th day today. Do you need GPS coordinates? NKT?

[TMM @tmm_234]

@KenyaPower_Care I believe we fall under Eng. Mutegi's jurisdiction. Tell him we are very dissatisfied customers who have been in the dark, 4th day today.
https://t.co/giHwUDQqo0

[TMM @tmm_234]

@KenyaPower_Care But after we report, why do you mark the reference codes as resolved when there is still no power? My second reference code now reads status ERROR. Mambo gain hii. 4th day now with no power in over 200 homes.