Toast Cafe Deli

Breakfast/Brunch/Lunch. Passionate about serving and selling quality food and goods from the best, local, artisan suppliers and producers.

[Toast Cafe Deli @toastnotts]

@mrcraighill Lovely to meet you!

[Toast Cafe Deli @toastnotts]

@vmbusinesshelp It’s now 11 days since we lost service from you. Despite many hours trying to get help on the phone, via live chat, having engineers out, we are still no further on and still unable to take card payments. Currently waiting for yet another engineer to come out but as yet no sign

[Toast Cafe Deli @toastnotts]

Ok @vmbusinesshelp. We have been without wifi for a week. That’s 7 days being unable to take card payments. We paid our bills to you the whole time we were shut. That was over 7 months. Where the hell is your customer service?

[Toast Cafe Deli @toastnotts]

@vmbusinesshelp Already done, yet again, and still no definite update. Shoddy shoddy service

[Toast Cafe Deli @toastnotts]

@vmbusinesshelp The engineer specifically said the problem was with your server being down. We need to know when it will be fixed. We need to be able to take customers payments! Please for the love of all that is holy will someone give us an answer!

[Toast Cafe Deli @toastnotts]

@vmbusinesshelp We simply need to be able to use our card machine and get broadband access. We have no need for static IP addresses.

[Toast Cafe Deli @toastnotts]

@vmbusinesshelp Believe it or not we have already tried this in the 7 days that we have been without wifi. Your engineer has been out twice today so I’m guessing that if he couldn’t do anything at our end, there’s very little that can be suggested that we can do. Don’t you think?

[Toast Cafe Deli @toastnotts]

@vmbusinesshelp We have made it clear what the issues are. We need to know when it will be sorted. We’re not asking for much surely? Why can’t anyone tell us?

[Toast Cafe Deli @toastnotts]

@virginmedia I’d like to be able to say thank you for your help. But in reality, in keeping with the last 7 days of interaction, you’ve been absolutely no help whatsoever. It’s not a personal criticism, but a comment on the performance of Virgin Media Business.

[Toast Cafe Deli @toastnotts]

@virginmedia By suitable outcome do you mean we will be connected again? Or a reply saying that our case will be looked into within 10 working days? We need an answer today. We can’t afford not to be taking card payments

[Toast Cafe Deli @toastnotts]

@virginmedia Each time we try we are hanging on the phone for over an hour before we even get to speak to someone. When we do get through they have no suggestions and no information about when the server will be sorted. Someone must know something! Give us a name + number of someone to help

[Toast Cafe Deli @toastnotts]

@virginmedia If they had, don’t you think we would have done it? The problem is with your server! There is nothing we can do at our end. We need help and your company are falling far short. You should be hanging your heads in shame and busting a gut to sort this out for us.

[Toast Cafe Deli @toastnotts]

@virginmedia Yes, they suggested that we switch it off and on again. That was the sum of their customer support. So what do you suggest we do now? We have no answer to when the problem will be fixed. We have no way of taking card payments. Maybe we should stop our payments to you?

[Toast Cafe Deli @toastnotts]

@virginmedia Do you think we haven’t tried this? Do you not realise that tweeting you is a last resort? This has been going on for over a week now. We need a name and number of someone who can actually help.

[Toast Cafe Deli @toastnotts]

@virginmedia The engineer told us very little. Went away, came back an hour later, could still tell us nothing. Then left again.

[Toast Cafe Deli @toastnotts]

@virginmedia There is an issue with your server but that’s all the infuse have been given. We need an update on when this will be resolved asap and we will be expecting financial reparations for loss of business.

[Toast Cafe Deli @toastnotts]

@TomMockridgeVM any thoughts on how your company are performing here?

[Toast Cafe Deli @toastnotts]

@vmbusinesshelp We still have no connection, been over a week, engineer been, still no fix. We’re a small business coming back after lockdown STILL unable to take card payments!!!

[Toast Cafe Deli @toastnotts]

@vmbusinesshelp We’ve paid all through lockdown, even though we were closed. We’re now unable to take card payments. Call centre couldn’t send an engineer until today. Engineer been and gone. Still no fix

[Toast Cafe Deli @toastnotts]

@vmbusinesshelp Be great if you could help us. We’re a small business that’s been without a connection for over a week!!!!!