Tobi Care Team

Have a question regarding your @ShopTobi order? Let @TobiCare make your life easier! Tweet us here or email [email protected]. Happy shopping!

[Tobi Care Team @TobiCare]

@HannahMHarmony Hi Hannah! We're sorry if you didnt get our confirmation emails. You were refunded on 11/27 for order 7257361 and on 12/4 for order 7273094. Please allow a few days for this to post on your account, depending on your bank, it may take longer!

[Tobi Care Team @TobiCare]

@tsainiku Hi Tsai-ni! Please check your spam folder, as sometimes our replies get sent there:)

[Tobi Care Team @TobiCare]

@tsainiku Hi babe! One of our Care Team reps has followed up with you via email:)

[Tobi Care Team @TobiCare]

@HannahMHarmony Hi Hannah! Thanks for your reply, it looks like one of our Care Team reps followed up with you via email yesterday! Please let me know if there's anything else I can do for you:)

[Tobi Care Team @TobiCare]

@HannahMHarmony thanks for your reply!

I have gone ahead and escalated your return to be processed immediately. You will receive an email confirmation once the refund is issued. Again, we apologize for the delay. Please let me know if you have any further questions!

[Tobi Care Team @TobiCare]

@HannahMHarmony Hi Hannah! Can you confirm your what items were sent back? We can escalate your return to process sooner!

[Tobi Care Team @TobiCare]

@SaraXOXO11 Hi Sara! Can you provide us with your order number? We will gladly look up the status.

[Tobi Care Team @TobiCare]

@Sherry51928478 Hi Sherry! We can definitely look into this for you! Can you provide us with your order number please?

[Tobi Care Team @TobiCare]

@bankslucas Hi there! One of our Care team reps has followed up with you via email! Let us know if you have any further questions!

[Tobi Care Team @TobiCare]

@LighttOnMyHeart Hi there! Can you provide me with your order number? I will gladly look up the status of your order!:)

[Tobi Care Team @TobiCare]

@ericakshannon Anytime! Have a great day, Tobi babe!

[Tobi Care Team @TobiCare]

@HannahMHarmony Hi Hannah! We're sorry you haven't received a reply! I have followed up with you via email. Let us know if you have any further questions!:)

[Tobi Care Team @TobiCare]

@ac_little Hi Anne! Thank you for your reply! Looks like you were refunded yesterday 10/3!:) You should have received an email confirmation to your gmail. Let me know if you have any further questions!

[Tobi Care Team @TobiCare]

@unusu_aly Hi Aly! We're sorry for the delay, we're actively working to get this fixed asap! Let me know if you still need a label and I will get back to you asap!

[Tobi Care Team @TobiCare]

@estherparrk @ShopTobi We're here to help! Have a great day!

[Tobi Care Team @TobiCare]

@Janeand23750250 Hi Jane! Thanks for your reply, our Care Team has been notified! Have a great day!💕

[Tobi Care Team @TobiCare]

@estherparrk @ShopTobi Hi Esther! 💕Thank you for reaching out! Good news! You're order is ready to ship out today. You will receive an email confirmation once your order leaves our warehouse. Let me know if I can help you with anything else!

[Tobi Care Team @TobiCare]

@Janeand23750250 Thank you! One of our Care Team reps has followed up with you via email! Let me know if there's anything else I can help you with!:)