@thetrainline I had to rearrange for travelling the following day instead. I can show proof of purchase, but I'm not sure how that would resolve the issue - I couldn't collect the tickets because the machine was out of service, so was unable to travel.. I paid for tickets that I couldn't use.
@thetrainline Not really good enough I'm afraid. Why should I have to lose money, due to inadequate/dysfunctional ticket facilities at the station?? I'd like the full amount to be refunded or alternatively, some form of credit/voucher to use for future bookings. Thanks
@thetrainline There's no ticket office/staff at the station and I only had my collection reference - no phone/email to prove I had a valid ticket. I didn't want to risk being charged for not showing a ticket.
@thetrainline Hi, the ticket machine was out of service, so couldn't collect booked tickets or travel on selected train. Can I get a full refund for these unprintable tickets please? Thanks!