@premierinn The staff seemed to be completely clueless as to how to deal with customers. To be told repeatedly that there are not enough house keeping staff, then to witness the same staff presumably having a smoke break and getting a drink was baffling!
@premierinn usually find your hotels to be worth the money and certainly better than your other budget competitors. Today’s experience in Penrith has certainly changed my view, what an absolute shambles! Certainly some staff training needed.
@premierinn I arrived in Penrith at 13:30 after a 370 mile drive, understanding that I would be able to check into my room at 14:00. I understand that delays happen, but to be left until 15:30 without any idea when the room would be ready or even an apology from the manager is disappointing.