Dear ILLIMNT @illimnt@TEN_offcl
We are writing to raise a final and urgent request regarding the unresolved issues surrounding TEN’s latest release, “OUTWEST” and “IRL.”
It has now been four days since the release, yet a significant number of basic distribution, metadata, promotional, and platform-related issues remain unresolved. These issues are directly affecting the visibility, discoverability, streaming performance, digital sales, and chart potential of TEN’s music.
We have repeatedly done our part to support the release, organize streaming activities, monitor statistics, and maximize TEN’s performance across platforms. However, instead of receiving proper support and facilitation from the company, fans continue to encounter unnecessary obstacles caused by issues that should have been addressed by the label and distribution team from the beginning.
TEN has worked extremely hard on this release, and his work deserves to be properly supported and represented. We therefore strongly urge ILLIMNT to treat the following matters as a priority and take immediate action.
1. Enable digital sales for TEN’s music on Stationhead
Our team has already submitted a request to Stationhead regarding the availability of TEN’s music for purchase through the fan station.
We strongly request that ILLIMNT coordinate with Stationhead and submit the necessary release information so that “OUTWEST” and “IRL” can be made available for digital purchase through Stationhead as soon as possible.
Stationhead confirms that digital purchases made through supported markets are reported weekly to Luminate, which subsequently reports data to Billboard. Digital sales are therefore an important additional avenue for supporting an artist’s chart performance.
Please do not overlook this opportunity to provide fans with another legitimate way to support TEN’s release.
2. Correct the Deezer artist profile and metadata immediately
“OUTWEST” and “IRL” have been incorrectly associated with another artist with a similar name on Deezer.
This creates serious confusion for listeners and may cause streams to be attributed to the wrong artist profile. It also increases the risk of fans unintentionally streaming under the incorrect profile.
We urgently request that ILLIMNT:
Correct the artist mapping for both “OUTWEST” and “IRL”.
Ensure that all streams are properly attributed to TEN’s official Deezer artist profile.
Correct all related metadata.
Update TEN’s Deezer artist profile image to the appropriate current image associated with the new release.
This issue should be treated as a priority because incorrect artist mapping can directly affect the accuracy of TEN’s streaming data and artist profile.
3. Correct the audio versions and artist metadata for “OUTWEST” and “IRL”
The audio versions of “OUTWEST” and “IRL” have also experienced metadata/profile inconsistencies across platforms.
We request that the distribution team conduct a full metadata audit for both tracks and ensure that:
Artist name and artist ID are correct.
Album/single association is correct.
Artist profile mapping is correct.
Cover artwork is correct.
All versions of the tracks are connected to TEN’s official profiles.
No audio version is incorrectly associated with another artist.
Please ensure that these corrections are made at the distributor level where necessary, rather than simply correcting individual platform displays.
4. Resolve the missing YouTube likes and improve the visibility of the official MV
It has now been four days since the release, yet the like count for TEN’s “OUTWEST” Official Music Video still does not appear correctly.
In addition, the official MV is currently not being prominently displayed on the main page of TEN’s official YouTube channel. Fans have to search through the channel to find it, while the MV is not being sufficiently prioritized on the channel homepage.
This is an unnecessary barrier to discoverability.