@AmericanAir This is actually INCORRECT as I just spoke with your rep after waiting on line for over an hour. You are spreading #FakeNews@AmericanAir. #AATeam continues the terrible customer service and is now spreading untruths to save themselves on social media.
I could not fly since I was evacuated from the fires in my home in Agoura Hills. I called you yesterday and you would not waive my chnage fee. Every other hotel and airline has been accommodating except @AmericanAir#AmericanAir#AATeam. Truly terrible in time of crisis