Abolaji Alabi

Founder, @Flexaago ( Co-founder @tecknowconsult. Author, The Immigrant's Quest

[Abolaji Alabi @toheebus]

Every request is either open, in progress, or resolved, and you can see it. Every step is recorded. Every outcome is clear.

That’s what Tecknow is built for.
@Tecknowconsult

[Abolaji Alabi @toheebus]

A request comes in through email. It gets forwarded. Someone replies.

Sometimes a decision is made somewhere in that thread. Sometimes it isn’t even closed out. It just fades.

A few days later, no one can say what was agreed, what is still open, or who is responsible.

[Abolaji Alabi @toheebus]

We fix that by structuring how work moves. Emails become tracked work with a clear status. Requests are captured in one place. Workflows control what happens next. Approvals happen in context, even when people are not on-site.

[Abolaji Alabi @toheebus]

This is how BAs build authority. Mastering ServiceNow modules like Incident, Change, CMDB, and Asset turns you from generalist to specialist. Companies hire the person who makes the tool work for the business. That person is the ServiceNow BA and I have lived it for a decade.

[Abolaji Alabi @toheebus]

ServiceNow is the engine of enterprise IT. It logs incidents, tracks problems, approves changes, manages assets, and even handles HR requests. When a system fails or a process breaks, ServiceNow is the platform leaders depend on to keep the business running.

[Abolaji Alabi @toheebus]

In a ServiceNow rollout, the BA is at the center. We map incident flows, define approvals, capture compliance needs, and translate all of it into workflows. A system this powerful only works when a BA aligns it with how the business actually operates.

[Abolaji Alabi @toheebus]

The delivery model shapes the pace, but the BA shapes the outcome. Whether it is one big release, multiple sprints, or a mix of both, projects succeed when a Business Analyst protects requirements, manages impact, and keeps the business aligned.

[Abolaji Alabi @toheebus]

Every IT project runs on a delivery model. Waterfall, Agile, or Hybrid. Think of building a house. Waterfall means finishing the whole structure before anyone walks in. Agile means building room by room and letting the family test along the way. Hybrid is a mix.

[Abolaji Alabi @toheebus]

Waterfall gives you one big release at the end. If something is wrong, you find out late and fixing it is expensive. Agile gives you frequent releases and constant feedback. Hybrid borrows from both. The model you follow decides how fast you learn and how much risk you carry.

[Abolaji Alabi @toheebus]

BAs must probe. For greenfield, do we have budget, time, and appetite for a new system. For brownfield, which legacy issues are we willing to keep. For bluefield, what must we preserve and what must we replace. These choices shape cost, risk, and adoption.

[Abolaji Alabi @toheebus]

Greenfield, brownfield, bluefield sound complex, but think houses and apply it to IT. Greenfield is a new build, a brand new system. Brownfield is renovation, upgrading legacy but keeping flaws. Bluefield is hybrid, keeping the best and replacing the rest.

[Abolaji Alabi @toheebus]

This is where the BA comes in. We align processes, assess cross-functional impact, negotiate with stakeholders, and guide implementation. Even AI solutions start with requirements and end with adoption. AI can assist, but it cannot replace the IT Business Analyst.

[Abolaji Alabi @toheebus]

Can AI replace IT Business Analysts? On the surface, it looks possible. AI can generate diagrams, draft requirements, even build simple websites. For small businesses, that’s a huge win. Low risk, fast payoff.

[Abolaji Alabi @toheebus]

But enterprise is another world. Millions of dollars,compliance rules, & thousands of users are at stake. A Finance Manager cannot gamble on half-baked AI output. If payroll breaks or a system fails, they answer to the VP. No one wants to be found responsible for a failed rollout

[Abolaji Alabi @toheebus]

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[Abolaji Alabi @toheebus]

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[Abolaji Alabi @toheebus]

On an SAP project HR wanted to change payroll codes. Simple? Not really. If done in isolation, Finance would’ve lost reporting accuracy. I mapped the cross-functional impact, aligned HR, Finance, and IT, and the change went live smoothly.

That’s the life of an IT BA

[Abolaji Alabi @toheebus]

Let’s get real about IT Business Analysis.

Every system change creates a ripple effect. A tweak in Finance can break HR reports. An update in IT can cause compliance issues. If you ignore cross-functional impact, you end up solving one problem and creating three new ones.

[Abolaji Alabi @toheebus]

So how does a BA catch cross-functional impact? By asking: Who else does this change affect? Which teams rely on the data? What happens downstream? I’ve seen projects waste time and money because no one asked early. Good BAs probe until the ripple effect is clear.