Tom

Tech, Product & Design disruptor! CPO @VodaSmartTech, @HiveHome founding member, @Catchmedia Product designer. CES Innovation Judge. Love sport. Views my own.

[Tom @Tomguyuk]

@TfL it is clear we can no longer trust your timetable. Can you confirm what we should read look at for an up to date train time. Absolute joke.

[Tom @Tomguyuk]

@ChatGPTapp need some Product people. Not just intelligent data people. UI and UX is shocking.

[Tom @Tomguyuk]

Let’s see if anyone contacts me. But the new @VirginAtlantic miles seats policy is shocking for frequent flyers. They are almost asking us to move to @British_Airways

[Tom @Tomguyuk]

@GoZwift please contact me. All your customer support doesn’t work.

[Tom @Tomguyuk]

@TicketmasterUK how can I go through the queue for the queue. Get through to pushing the tickets and your system fails.

[Tom @Tomguyuk]

@Starbucks please can someone sort
Out my account. This is useless customer service. You are literally holding my money!

[Tom @Tomguyuk]

Thanks @IanKingSky great chatting to you today.

[Ian King @IanKingBusiness]

Many thanks to my guests on this morning's edition of @SkyBusinessLive: @Tomguyuk; @AlLukies; Alix Stewart from @Schroders and @djdavies78 from @Maintel. Please join me again this afternoon for our next edition at 1630 BST.

[Tom @Tomguyuk]

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[Tom @Tomguyuk]

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[Tom @Tomguyuk]

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[Tom @Tomguyuk]

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[Tom @Tomguyuk]

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[Tom @Tomguyuk]

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[Tom @Tomguyuk]

@British_Airways I am still waiting for a reply on this!!!

[Tom @Tomguyuk]

How can @British_Airways get it so wrong. Booked business for 6 months after an hour at T5 they tell me I don’t shave a seat. A disgrace.

[Tom @Tomguyuk]

If you plan to cancel a train and you know. Don’t write it on the board after I have arrived. Put it on the TFL app. Idiots. @metline_ @TfL Just absolutely useless.

[Tom @Tomguyuk]

@British_Airways I just tried to reply and your DM chat didn’t understand the message. Pathetic.

[Tom @Tomguyuk]

@virginmedia Ok. I will contact you next week. I assume it’s beeen thoroughly investigated already. Calls were listened to and wait times on the calls discussed. I want a full explanation and apology from your CEO. Your people were an utter disgrace. Questioning whether my father had died.

[Tom @Tomguyuk]

And the saga gets worse. After calling back and on the line for 4 hours. Your staff said on the call notes it said we don’t believe there has been a death. Thank you for adding so much distress and leaving my mother in tears. You really have outdone yourself here. @richardbranson

[Virgin Media ❤️ @virginmedia]

@Tomguyuk I am sorry, you would need to either call us on 150, from a Virgin Landline or Mobile or 0345 454 1111 from any other phone, you can also text your query to [phone] for Cable or [phone] for Mobile, a member of the team will aim to respond within 24 hours. ^PDe

[Tom @Tomguyuk]

@virginmedia But how will you contact me.

[Tom @Tomguyuk]

@virginmedia Yes that’s exactly what I wanted the first time we had to experience the shocking behaviour of VirginMedia.