Tom Bourke

Irish Graphic Designer living in Madrid

[Tom Bourke @tomprints]

@AirbnbHelp I have done. Repeatedly

[Tom Bourke @tomprints]

@AirbnbHelp 13 days since your customer care team last responded...amazing service guys

[Tom Bourke @tomprints]

@AirbnbHelp You've dragged my support case out for 2 months and now...without notice or resolution, you've closed it. Pathetic customer service as per usual @Airbnb how can you operate like this?!

[Tom Bourke @tomprints]

@AirbnbHelp @Airbnb @visititaly the state of 'cleanliness' during COVID in a #sorrento #Airbnb listing we had. Getting nowhere with Airbnb customer support.

[Tom Bourke @tomprints]

@AirbnbHelp I have, several times already. How many times do you need to be contacted before someone acts? The host is refusing to deal in English even though previously he spoke English perfectly. The delay is on your side as your Italian speaking rep hasn't responded to the case manager.

[Tom Bourke @tomprints]

@Airbnb @AirbnbHelp @AirbnbHell what's your policy on listings having undisclosed doorways from the bedroom into next door apartment? Do you support having unsafe listings? Your CC team haven't been able to help and every day I have to ask for a response.

[Tom Bourke @tomprints]

@AirbnbHelp You're not here to help, your case managers keep passing the buck. Your listing wasn't clean and had an undisclosed doorway to a separate apartment in the bedroom

[Tom Bourke @tomprints]

@Airbnb @AirbnbHelp I've had no response/update for 3 days from your support team on my case

[Tom Bourke @tomprints]

@AirbnbHelp what's your current waiting time for support? Have been waiting for 6 hours now, no response from in-app message

[Tom Bourke @tomprints]

@Stansted_Exp Tomorrow morning, Sunday 06 Sept

[Tom Bourke @tomprints]

@Stansted_Exp Are the times on the website now accurate for the reduced service? Travelled last Monday and the full timetable was still on the 'check times' section of the site. Really misleading.

[Tom Bourke @tomprints]

@Stansted_Exp Please update the website. Can I get a refund as I've bought a ticket from Tottenham Hale but according to that pdf timetable theres no service from there until after 8am

[Tom Bourke @tomprints]

@Stansted_Exp @Stansted_Exp can you answer please?

[Tom Bourke @tomprints]

@Stansted_Exp I'm aware of that. My point is do the timetables now reflect that half hourly service? When I travelled on Monday you were displaying the full timetable so it was impossible to know which train was running

[Tom Bourke @tomprints]

@curryspcworld @TeamKnowhowUK Into the 2nd week of no response. An Actions team manager was to call me last Friday regarding my case. Your treatment of customers is appaling. #boycottcurrys

[Tom Bourke @tomprints]

@TeamKnowhowUK Just received this email. I purchased the TV 12 days ago...

[Tom Bourke @tomprints]

@curryspcworld @TeamKnowhowUK Another 2 hours on hold today then the operator hangs up on me. Pathetic service. You're actively making it impossible to return a faulty item. #curryspcworld #avoid

[Tom Bourke @tomprints]

@TeamKnowhowUK Still no resolution. How is this so difficult? Customers want to return/fox faulty items are #curryspcworld are making it impossible. It's against #consumerrightsact2015

[Tom Bourke @tomprints]

@TeamKnowhowUK Sorry this isn't true. I've had no missed call or voicemail!!

I've been on hold for almost 5 hours today. CC said it's the tech team, then the tech team said it's the online teams responsibly then when I spoke to online team - they said it's the small box team responsibility.

[Tom Bourke @tomprints]

@BBCWatchdog You should take a look at the customer care shambles with @curryspcworld at the moment. Seems like me, lots of customers can't get through to them, get refunds or responses.