Tom Callahan

Protects your network. InfoSec nerd, jeep nut, plays well with others..usually. Work hard and play harder #MDR #EDR #MSSP #ITsec

[Tom Callahan @tomtheitguy]

Hey @gamestop @GameStopHelp , your employees misrepresented and stole $80 from my son, and then your managers hung up on me. Who do I need to contact to get this corrected? Your local teams are beyond rude and unprofessional.

[Tom Callahan @tomtheitguy]

@CelebrityCruise 30+ minutes on hold so far to reach anyone? Did everyone take the day off? Poor experience when trying to get some answers about a cruise, and your chat isn't helpful either

[Tom Callahan @tomtheitguy]

@CarnivalCruise who do we contact about complaints? We had a terrible experience with staff controlling noise and guests at night, and barely slept the entirety of our cruise. Kids running through hallways screaming and shouting until 2 in the morning. Not using Carnival again

[Tom Callahan @tomtheitguy]

@CarnivalCruise your online checkin website keeps throwing errors, how are we supposed to check in?

[Tom Callahan @tomtheitguy]

@MD_MVA DM'd you over an hour ago, no response.

[Tom Callahan @tomtheitguy]

@MD_MVA how am I supposed to report a missing trailer tag if the phone is always busy and there are no appointments available? I don't even want a new tag, just want to cancel the tag and registration.

[Tom Callahan @tomtheitguy]

Hey @Meta or @facebookapp why is the add new account API not working? Kind of impossible to setup an Oculus 2 Quest when that is broken. Stop gating these products

[Tom Callahan @tomtheitguy]

@DaRkNeSSitu @awscloud Same issue, looks to be having issues

[Tom Callahan @tomtheitguy]

@punzirudu I mean... not saying it was DNS.... but.... it was DNS

[Tom Callahan @tomtheitguy]

@isaactweeting Not blaming the MSP's, just saying that the media keeps calling this unique and catastrophic, but it's no different than many other zero day vendor attacks. Can't just point a technology stack at the internet, and "hope" for best. Attackers have more resources than dev/qa teams

[Tom Callahan @tomtheitguy]

But #Kaseya is no different than any other vendor. If you have an appliance or device facing the internet, you need to take utmost precautions and understand the risks associated. RMM on the internet may be an unfortunate evil, but you CAN take precautionary steps in deployment

[Tom Callahan @tomtheitguy]

Unpopular opinion, but the #Kaseya attacks were no different than other zero day attacks like any other vendor with internet facing attack surfaces. Yes, the fallout was significant because it was MSP's who got hacked (1 of 2)

[Tom Callahan @tomtheitguy]

@G4K_Motion lol subscribers only chat now

[Tom Callahan @tomtheitguy]

@DaveWestgard If not, google is easy enough

[Tom Callahan @tomtheitguy]

@Delta Is your DM the same as your other support lines? Because when I DM you it tells me you aren't responding to DM's now. So after multiple days and hours sitting on hold with no one ever picking up, what am I supposed to do now?

[Tom Callahan @tomtheitguy]

@Delta you’ve changed my flight 3 times, now I’m leaving and returning to different airports. Hold time for help is 4 hours. How am I supposed to get this fixed when you can’t even staff your reservations line?

[Tom Callahan @tomtheitguy]

@neu5ron Most, yes. But not all. Not meaning to be a self plug, but my team does real response, investigation, triage, cleanup, etc. I know others that do as well, but we all get looped into the industry terms unfortunately.

[Tom Callahan @tomtheitguy]

@punzirudu What about free selfies? And can you sign my underwear?

[Tom Callahan @tomtheitguy]

@BradleyWCompton We encourage our customers/leads/prospects to do the same. Identify your need first, and if you only know 10% of what you think you need, come have a chat with us. We can provide insight into what other customers similar to them are doing, and go from there.

[Tom Callahan @tomtheitguy]

I love all the sales emails about the Solarwinds hack. Come talk to us and see why we can protect you.... Newsflash, you didn't protect any of your current customers, so stop trying to sell false promises. You are what's wrong with our industry.