Tom Troughton

[Tom Troughton @tomtroughton1]

@UtilityPoint Still waiting for my refund after final bill was issued in November. My refund was escalated on 4th December but still no money. Formal complaint logged today. You now have 8 weeks before I contact the ombudsman @OmbudServices

[Tom Troughton @tomtroughton1]

@UtilityPoint I’ve been waiting 13 working days for my £450 refund that was promised in 10 days. Can’t get through to you via phone or live chat. Have sent an email but you aim to respond within 5-7 working days by which point you will have had my money for 20 working days.

[Tom Troughton @tomtroughton1]

I note that from reviews online that this is a common problem when dealing with @UtilityPoint. Are you also going to be paying the penalty for refunding me late?

[Tom Troughton @tomtroughton1]

@BorisJohnson I think you need to reconsider the tiers that have been put in place. I live in a rural area of the south west as do my extended family-the incidence rate here is low. I will not let politicians tell me who I can allow in my house-I can do my own risk assessment.

[Tom Troughton @tomtroughton1]

Nursery ready for the arrival of the little man 😊. #bathrugby #startthemyoung

[Tom Troughton @tomtroughton1]

@MattProsser44 The council have been aware of the issue around searches in West Dorset since last summer at least https://t.co/HARsBSOd8X

[Tom Troughton @tomtroughton1]

@MattProsser44 Good Evening - Please can you explain why WDDC Land Charge department is performing so poorly, despite promised improvements?