Tony

Naturopathe

[Tony @tonyalfaranci]

@MAS My Jakarta–Kuala Lumpur Citilink flight was cancelled due to the volcanic eruption, making it impossible for me to reach Kuala Lumpur in time for MH020 on 6 September.

I had already paid 5,383 MYR for a Business Class upgrade on MH020, which I was completely unable to use through no fault of my own.

After my journey was rescheduled to 9 September, I had to pay another 4,620 MYR for a new Business Class upgrade.

So I paid 10,003 MYR in total for two upgrades, while the first upgrade was never used.

I understand that MH020 itself operated as scheduled. However, I am not asking for a refund because your flight was cancelled. I am asking for an exceptional goodwill refund of the 5,383 MYR unused upgrade, following an extraordinary situation caused by a volcanic eruption.

I sincerely hope Malaysia Airlines Customer Relations will reconsider my case and find a fair solution.

Case: CCM-48342869/2026

[Tony @tonyalfaranci]

@MAS Ok , i wait for your response to my dm

[Tony @tonyalfaranci]

@MAS I urgently ask you to reconsider case CCM-48342869/2026.

My Jakarta–Kuala Lumpur Citilink flight was cancelled because of the volcanic eruption, making it physically impossible for me to reach Kuala Lumpur and take MH020 to Paris on 6 September.

I had already paid for a Business Class upgrade on MH020, but I could not use it through no fault of my own. I then had to postpone my journey to 9 September and pay AGAIN for a Business Class upgrade on my rescheduled flight.

I therefore paid twice for a Business Class upgrade, while the first one was completely unused.

I understand that MH020 itself operated as scheduled. However, I am not asking for a refund because your flight was cancelled. I am asking Malaysia Airlines to show some consideration for an exceptional situation caused by a volcanic eruption and an involuntary cancellation of my connecting flight.

Refusing any refund means I have paid for a service I could not use, and then had to pay again for the same service on my new flight.

I sincerely ask Malaysia Airlines to escalate this case and provide a full refund of the unused original upgrade as a goodwill gesture.

I hope Malaysia Airlines will reconsider this situation fairly and help resolve it.

Case: CCM-48342869/2026

[Tony @tonyalfaranci]

@MAS Ok , i sent you a dm

[Tony @tonyalfaranci]

Hello @flyadeal , i miss my flight today : F3810

Saw Istanbul -> Jeddah

Can I change it with you or get a refund ?

Thank you

[Tony @tonyalfaranci]

@flynas @flynascare شكراً.

[Tony @tonyalfaranci]

@flynas تواصلت معكم قبل 5 أيام لإلغاء رحلتي وطلب استرداد المبلغ، لكنني لم أتلقَّ أي رد.

بسبب الوضع الحربي، لا أستطيع السفر إلى الدوحة.

رقم الحجز: H92FFC
يرجى المساعدة بشكل عاجل.

[Tony @tonyalfaranci]

@flynas @flynascare تم، شكراً.

[Tony @tonyalfaranci]

@flynascare تواصلت معكم قبل 7 أيام لإلغاء رحلتي وطلب استرداد المبلغ، لكنني لم أتلقَّ أي رد.

بسبب الوضع الحربي، لا أستطيع السفر إلى الدوحة.

رقم الحجز: H92FFC
يرجى المساعدة بشكل عاجل.

[Tony @tonyalfaranci]

@flynas @flynascare لقد تواصلت مع الدعم الفني ولكن لا أحد يرد.

[Tony @tonyalfaranci]

@flynas I contacted you 5 days ago to cancel my flight and request a refund but received no reply.
Due to the war situation, I cannot travel to Doha.
Booking reference: H92FFC
Please assist urgently.

[Tony @tonyalfaranci]

@stripe Hello, It’s been over a year since €600 have been blocked on my account without any explanation or valid reason. I’ve received no clear response from support. This is unacceptable from a platform that’s supposed to support entrepreneurs. Please resolve this situation.

[Tony @tonyalfaranci]

@StripeFrance Bonjour, Cela fait plus de 1 an que 600€ sont bloqués sur mon compte sans explication ni raison valable. Aucune réponse claire du support. C’est inacceptable pour une plateforme censée soutenir les entrepreneurs. Merci de débloquer la situation rapidement.