adjusting a single line of code. It is a collective failure of institutional empathy.
When system or institutional architecture is actively weaponized against the citizen, changing the leader is just a cosmetic fix on a terminally ill structure. We don't just have a leadership
GovTechs: Architectures of Frustration?
As someone with at least little experience in UX Research and who is interested in Human-Computer Interaction, one thing that has dominated my perspective is that "technology should bridge the gap between human experience and seamless
The problem is far deeper than the people at the top. It is embedded in our bureaucratic culture. It is present in the middle managers who approve broken user flows, the developers who build intentionally rigid APIs, and the public servants who watch citizens suffer without
@SMEDANGov@cacnigeria1 Nigeria has a way of frustrating your life even in the simplest of things.
You promised free registration and purposely engineered an architecture that locks out applicants, only to auto responses .
@PiCoreTeam You have refused to verify my account with no feedback as to why. I have appealed and explored every known option but never got a response for once. So why couldn't the KYC for @toonwonu be verified?