Topicbox

Group email for teams | Put messages in their place with Topicbox. Try for free: Part of the @Fastmail family.

[Topicbox @TopicboxHQ]

Some users may have experienced an issue connecting to the Topicbox interface. We've identified and implemented a fix so this should now be resolved for all users.

[Topicbox @TopicboxHQ]

These messages should have either been deferred and then delivered after the fix, or bounced with a notification to the sender, depending on the time the message was sent and the setup of the sending server.

[Topicbox @TopicboxHQ]

Organizations using their own domain as the email address for their Topicbox groups were unable to deliver email to any groups over the weekend. We have deployed a fix and users should no longer experience this issue.

[Topicbox @TopicboxHQ]

Some users may have experienced an issue connecting to the Topicbox interface. We've identified and implemented a fix so this should now be resolved for all users.

[Topicbox @TopicboxHQ]

We can confirm that this issue is now resolved, and all users should be able to access our services without issue.

[Topicbox @TopicboxHQ]

Some customers are experiencing interrupted access to Topicbox services. We're looking into it.

[Topicbox @TopicboxHQ]

We believe the issue that was impacting access to the Topicbox web interface has been resolved. No mail has been lost, and we anticipate no further issues.

[Topicbox @TopicboxHQ]

We believe the issue that was impacting access to the Topicbox web interface has been resolved. We are continuing to monitor the situation.

[Topicbox @TopicboxHQ]

Some users are experiencing intermittent interrupted access to Topicbox services. We're looking into this.

[Topicbox @TopicboxHQ]

Some users may have experienced a temporary issue connecting to the Topicbox interface. We've identified the cause and the issue has now been resolved. No mail has been lost.

[Topicbox @TopicboxHQ]

Some users may have experienced an issue connecting to the Topicbox interface. No mail was lost during this incident. We've identified and implemented a fix so this should now be resolved for all users.

[Topicbox @TopicboxHQ]

@jeffrey_way @Fastmail @boomyweb Hello! In order to review what may be happening, can you please contact our support team so we can look into this for you? https://t.co/M5hMfddHbo

[Topicbox @TopicboxHQ]

Access to the Topicbox help pages has been restored.

[Topicbox @TopicboxHQ]

Customers are not able to access our help pages at the moment. We are investigating the issue.

[Topicbox @TopicboxHQ]

Our support ticket form is back up. Ticket history and ticket submission via the form are available again, and you can expect to receive any responses we sent to you during this time momentarily. Thanks for your patience!

[Topicbox @TopicboxHQ]

You can still submit a support ticket by sending an email to [email protected], however our acknowledgement email with the ticket number & key may be delayed, as will our response to your ticket.

[Topicbox @TopicboxHQ]

Our support ticket form is down for approximately 30 minutes. Ticket history and ticket submission via the form will be unavailable during this time.

[Topicbox @TopicboxHQ]

You can still submit a support ticket by sending an email to [email protected], however our acknowledgement email with the ticket number & key may be delayed, as will our response to your ticket.

[Topicbox @TopicboxHQ]

Starting Wednesday, December 4, at 10:00 AM EST/15:00 UTC, our support ticket form at https://t.co/jPqB0iIRf6 will be down for approximately 30 minutes. Ticket history and ticket submission via the form will be unavailable during this time.

[Topicbox @TopicboxHQ]

Some users may have experienced an issue connecting to Topicbox due to a DNS network issue. We've identified and implemented a fix so this should now be resolved for all users.