Fastmail

Better email, calendars, and contacts. Fast, reliable email hosting for you or your business. The leading independent email service since 1999.

[Fastmail @Fastmail]

https://t.co/puBuoImR8U Email immutability matters even more in a world with AI - here's how we enable your use of your data in line with our values

[Fastmail @Fastmail]

@JavedIq27729815 Hello! Thanks for contacting us. It looks like we've shared an update on your ticket, and that the request is currently in progress. We appreciate you for reaching out!

[Fastmail @Fastmail]

@JavedIq27729815 For example, by hacking, phishing, harassing, spamming, misleading or impersonating others, or pretending to be multiple natural persons. When we identify such accounts, we take necessary action to protect our users and prevent further misuse of our service.

[Fastmail @Fastmail]

Investigating: A small number of users are experiencing issues with accessing Fastmail service. We are currently investigating this incident. https://t.co/xzNEty2N8F

[Fastmail @Fastmail]

@JavedIq27729815 Thanks again for providing the ticket number. After reviewing, we can confirm that it was addressed in alignment with our anti-fraud policies. This includes creating identities where we reasonably believe that your use causes harm or liability to a 3rd party or Fastmail.

[Fastmail @Fastmail]

@JavedIq27729815 Hello! Thanks for providing reference. It looks like we've shared an update on your ticket.

[Fastmail @Fastmail]

@JavedIq27729815 Hello! Can you please provide your 7-digit ticket ID number (not the ticket key) so we can look into this and follow up with you?

[Fastmail @Fastmail]

Hello! Can you please provide your 7-digit ticket ID number (not the ticket key) so we can look into this and follow up with you?

[Fastmail @Fastmail]

Monitoring: We have restored the affected services and we are continuing to monitor. https://t.co/xzNEty2N8F

[Fastmail @Fastmail]

Resolved: This incident has been resolved. All services are back to operational. No mail has been lost. https://t.co/xzNEty2N8F

[Fastmail @Fastmail]

Identified: We've identified the issue as being caused by a failure on one of our IMAP servers, and we're actively working on a fix. https://t.co/xzNEty2N8F

[Fastmail @Fastmail]

Resolved: This incident has been resolved. We have successfully failed back to our primary servers, and all services are operating normally. No mail has been lost. https://t.co/6hJzOp7Y1O

[Fastmail @Fastmail]

Investigating: A small number of users are experiencing issues with sending and receiving messages, as well as accessing the app. https://t.co/6hJzOp7Y1O

[Fastmail @Fastmail]

Monitoring: We have restored the affected services by failing over to our secondary servers. We're continuing to monitor. https://t.co/6hJzOp7Y1O

[Fastmail @Fastmail]

@GraemeDavis Hello! We can confirm that this issue is now resolved, and all users should be able to access our services without issue.

[Fastmail @Fastmail]

@brettatkin Hello! Thanks for contacting us. It looks like we've shared an update on your ticket and that the issue is resolved. We appreciate you reaching out!

[Fastmail @Fastmail]

@brettatkin We do support the option to get an instant answer from an AI assistant. You can read more about it here: https://t.co/62nzrPY3aE.
When you email us at [email protected], though, you'll receive responses from a human.

[Fastmail @Fastmail]

11 years on our support team, and Merlin still finds every ticket interesting because no two are the same.

Her latest piece shows what to include in a ticket so we can fix things on the first reply, not the fifth.

Have a read → https://t.co/7zZbMfuThM

#Fastmail #Email #CustomerSupport

[Fastmail @Fastmail]

Resolved: We identified a problem which caused intermittent outbound issues leading to some users experiencing deferrals or bounce backs. We have remediated the problem. No mail has been lost. https://t.co/BfTzbdf3uC

[Fastmail @Fastmail]

Investigating: Identified a problem causing intermittent outbound delivery issues affecting some users. https://t.co/BfTzbdf3uC

[Fastmail @Fastmail]

Resolved: We identified a problem which caused intermittent outbound delivery issues leading to some users experiencing deferrals or bounce backs. We have remediated the problem. No mail has been lost. https://t.co/BfTzbdf3uC