Privacy

Virtual cards for secure & private payments. Set spend limits, lock to one merchant, close anytime.

For help: [email protected]

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[Privacy @PrivacyHQ]

Introducing Privacy for Agents.

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[Privacy @PrivacyHQ]

Hi there - we appreciate you raising the concern. Having your bank account and routing numbers helps us verify ownership of a payment account, but that’s only one part of regulatory requirements. It doesn’t replace the identity verification we’re required to complete when opening or maintaining an account.

We explain the difference between these two verification processes here: https://t.co/g49p6ADfQY

We want to be as transparent as possible about this process since we know people care deeply about it.

[Privacy @PrivacyHQ]

@naomibrockwell Hi Naomi, thanks for raising this and sorry for the trouble. We’ve located your ticket and escalated it to the team.

[Privacy @PrivacyHQ]

Thanks for raising this. As a regulated financial service, we’re required to verify the identity of every person who opens an account. This helps us meet our regulatory requirements and protect our customers and ourselves from fraud and identity theft.

Persona is one of the tools we use to fulfill that obligation. However, we only request biometric verification (a selfie + photo ID) from around 6% of signups, and in an extremely limited number of cases, we may also request it from existing customers who trigger a flag for additional verification.

We're written about why and how we use Persona here: https://t.co/EbptJ6TxO0

We also have a blog post better explaining our regulatory obligations: https://t.co/g49p6ADfQY

[Privacy @PrivacyHQ]

@WatchmanPrivacy Here are additional resources on why and how we verify our customers:

https://t.co/NlJEizmeYJ
https://t.co/Plmg5o4tOz

[Privacy @PrivacyHQ]

Because we’re a regulated financial service, we’re required to verify the identity of every person who opens an account. This helps us meet our regulatory requirements and protect our customers and ourselves from fraud and identity theft. That’s been the case since we started Privacy.

Persona is one of the tools we use to fulfill that obligation. We only request biometric verification (a selfie and photo ID) from around 6% of signups, and in an extremely limited number of cases, we may also request it from existing customers who trigger a flag for additional verification.

We appreciate the community raising these concerns, as they’re helpful as we think about where we can do better.

[Privacy @PrivacyHQ]

for anyone wondering, yes, Instinct can use your Privacy Card

[Privacy @PrivacyHQ]

@leopoloneal Hi there, please DM us with your account email address and we can look into it.

[Privacy @PrivacyHQ]

@mjtechguy @bolingj Hey MJ, feel free to DM us and we can chat!

[Privacy @PrivacyHQ]

@alexanderchopan Received - appreciate your interest support. We'll be in touch.

[Privacy @PrivacyHQ]

We're building an affiliate program to work with people who have an audience and want to help them gain more control over their payments.

If you think your platform would be a good fit, fill out our interest form and we'll be in touch: https://t.co/F6mxWOUBPG

[Privacy @PrivacyHQ]

@alexanderchopan X is on the list - you should be able to access it by scrolling down. (Will double-check this is working as intended). But to clarify, we're open to all types of creators.

[Privacy @PrivacyHQ]

@BidenBacker2024 Hi John, we appreciate you following up about this and apologize for the continued frustration. We believe we've located your ticket, and a senior member of our team has reached out with new information. Please let us know if you don't see it or run into continued trouble.

[Privacy @PrivacyHQ]

Introducing Privacy for Agents.

Give your agents real, safe spending power with virtual cards—available now.

Get started at https://t.co/9Ielp3DyPE ⬇️

[Privacy @PrivacyHQ]

@uvRain Thanks for getting in touch. A locked card shouldn't be able to get authorized anywhere else; filing a dispute is a good first step. Can you please DM us the email on your account so we can take a closer look ASAP?

[Privacy @PrivacyHQ]

@BidenBacker2024 Thanks for flagging this - we're sorry for the slow response times. Please DM us the email on your account so we can make sure your concern gets handled.

[Privacy @PrivacyHQ]

Ever since I was a little kid, I knew I wanted to give my real card number to 40 different subscription services and just hope for the best.

[Privacy @PrivacyHQ]

@NickNapp2112 We don't offer phone support but feel free to DM us here or email [email protected] to get in touch.

[Incognito Cat 🛡️ priv/acc @IncognitoCatMe]

These types of apps are constant targets. If you use a quick order app, use as much alias information as possible to contain the damage. Alias names, emails like those from @SimpleLogin, and merchant locked debit cards from @PrivacyHQ. Protect yourself and own your privacy!

[Privacy @PrivacyHQ]

Hey Kevin, thanks for catching this! We've been updating our website and must've missed this typo. Apologies for any confusion. It's now fixed to "unauthorized," meaning we'll decline any charge at a merchant other than the one you've locked the card to. If you have any questions about Privacy or getting started, feel free to reply here or send us a DM!

[Privacy @PrivacyHQ]

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[Privacy @PrivacyHQ]

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[Privacy @PrivacyHQ]

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[Privacy @PrivacyHQ]

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