@Danganronpaul1 Hello there! Thank you for reaching out to us. We have just sent you a direct message to provide further assistance with your request, see you there!
@BLACKGUNNHTOWN We completely understand why you're upset. Waiting for 24-48 hours after paying your bill is not acceptable. We want to get your service restored as quickly as possible. Please send us a DM with your phone number, so we can look into your account right away.
@lee_geko Hello! We would like to assist you as soon as possible and ensure the best resolution for your concerns. We have attempted to contact you, however, we are currently experiencing some system issues. Please reach out to us directly, so we can provide you with further assistance.
@lee_geko Hi, Lee! We hear you loud and clear, and we don't blame you for being upset. This is definitely not the level of service you should expect from us. Please allow us to look into exactly what happened, so we can fix it. -Karen M
@LoganStree54486 We are ready to dig into this porting issue and help you get things secured immediately. Please DM us on our social media platforms right now, so we can look into your account safely in a private space.
@LoganStree54486 We do apologize for the inconvenience, that sounds incredibly stressful, and we want to help you get this sorted out right away. Not being able to get calls is a huge hassle, especially with your number up in the air.
@LoganStree54486 For your security, we strongly recommend editing or removing the public post containing your phone number to prevent further unauthorized access or spam.
@LoganStree54486 Because your post contains sensitive personal data, including a specific phone number and references to identity theft, we want to ensure your privacy and safety are protected.
@LoganStree54486 Hi, @ Logan. Thank you for reaching out to us. We understand that this is a highly stressful and complex situation involving your personal security and identity.
@serpentsystems Hello! We're sorry to hear that you are having so many troubles, and that this has caused you inconveniences within your job. We know that communication is what matters the most nowadays, so we would love for you to send us a quick DM.
@SanGerardino If there is anything else at all on your mind, please don't hesitate to give us a shout! You can send us a quick direct message right here through this channel anytime, and we will get you fully taken care of. Have an amazing rest of your day! -Joel Y
@SanGerardino The great news is your watch will still sync up perfectly over Bluetooth and Wi-Fi anytime your phone is nearby—just like it always has! We completely value this feedback, and we are working hard to bring standalone smartwatch support to our membership in the future. -Joel Y
We love that you're looking to get the absolute most out of your tech with us! While our Total MAX 5G BYO plan is absolutely packed with premium data for your phone, it unfortunately does not include or support standalone cellular data for an Apple Watch right now. The great news is your watch will still sync up perfectly over Bluetooth and Wi-Fi anytime your phone is nearby—just like it always has! We completely value this feedback, and we are working hard to bring standalone smartwatch support to our membership in the future. -Joel Y
@nyblee Hey there! Just to clarify, our Total MAX 5G plan actually streams in crisp 720p HD (and up to 1080p Full HD on Ultra Wideband), not 480p!
We'd love to chat more and help you find the perfect plan. Mind sending us a DM? Let's get you connected!
@AndrewC_2018 Hey there! We just sent a direct message your way. Whenever you have a second, head over to your inbox so we can get this all sorted out for you!
@AgnesAgnieszka3 We are so sorry for this experience. Heading into day 7 without data while being promised a quick fix each day is incredibly draining. We want to break this cycle for you. Please slide into our DMs so we can figure out exactly what is causing the delay. Thanks!
@RCHMNY Hi, there! We want to make sure your spins are counting correctly and that you're getting your fair shot at those points. Please send us a direct message with your account information so we can investigate this error and help you out.
@SouthPhillyPT Hi there! I’d be happy to share our roaming terms and conditions with you. Feel free to check your direct messages, as I'll be sending them over right now!