TouchPoint One

SaaS #employeeengagement & performance management co. for #contactcenters. Key products are Acuity and A-GAME and other fantasy #sports #gamification products.

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What Hayek Knew About Your Contact Center https://t.co/rrTxXsu1Ub

[TouchPoint One @TouchPoint_One]

Check out our latest article: What Elite Sports Leaders Can Teach Contact Centers About Performance Excellence 🏈 https://t.co/xIQfYr5LZS via @LinkedIn

[TouchPoint One @TouchPoint_One]

Check out my latest article: How Authentic Leadership and Gamification Can Boost Morale, Retention, and Performance in Contact Centers https://t.co/M7yOcY10xt via @LinkedIn

[TouchPoint One @TouchPoint_One]

Check out my latest article: Why Connection, Not Just Efficiency, Drives CX Results https://t.co/OGIbGx7TnF via @LinkedIn

[TouchPoint One @TouchPoint_One]

Check out my latest article: Activating Servant Leadership to Boost CX! How TouchPoint One Gamification Bridges the Leadership-Employee Gap https://t.co/J0XbYcB0jt via @LinkedIn

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🙏 TouchPoint One is immensely proud to share that we have been named a Finalist in two prestigious categories at the 2024 Stevie Awards for Sales & Customer Service! https://t.co/WMNqJDrXoX

[TouchPoint One @TouchPoint_One]

TouchPoint One Introduces IQAssure: AI-Powered Coaching Plans for Enhanced Quality Management
— Transforming Quality Assurance with Groundbreaking AI Technology, IQAssure Redefines Efficiency and Accuracy in Contact Center Operations — https://t.co/65x7CC9L5s

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A-GAME Leagues Gridiron Season IX Brings Gamification to the Forefront of Contact Center Performance

— Innovative Enhancements Set to Boost Engagement, Performance, and Retention in Contact Centers — https://t.co/xJfj3genva

[TouchPoint One @TouchPoint_One]

🚀 Are you ready to be the EX MVP of your CX organization? It's time to step off the sidelines and into the game with TouchPoint One's A-GAME Leagues! 🏈

Imagine transforming routine performance management into an exciting, morale…https://t.co/tl6Q1MkKtU https://t.co/9IapoRqn4B

[TouchPoint One @TouchPoint_One]

An important quick read from Qualtrics Head of Product, tech visionary, and CMSWire Contributing Author, Fabrice Martin. This quote particularly encapsulates the essence of genAI: “To extract the most value out of LLMs, organizatio…https://t.co/HfEIjwaEDr https://t.co/QnhhENLpqX

[TouchPoint One @TouchPoint_One]

Great piece, @TimElmore! A simple three-ingredient recipe to revitalize leadership and rebuild trust in it.

#leadership #connectedness #empathy https://t.co/UqTG9Eelvh https://t.co/SbtDNe1mHx

[TouchPoint One @TouchPoint_One]

'Quiet quitting' is the silent epidemic plaguing the global workforce, costing the economy nearly $9 trillion per year, as revealed in this post by Gallup CEO and Blind Spot author, @JonCliftonDC. But what if the antidote is not ju…https://t.co/Uouu9OqX6m https://t.co/Drm6NKv7FU

[TouchPoint One @TouchPoint_One]

Reposting @ttunguz latest post and recommending my network subscribe to his excellent newsletter. Databricks announced its plan to acquire MosaicML for $1.3b, while Snowflake deepened its partnership with NVIDIA to offer customers…https://t.co/p9g9uul95e https://t.co/QlkQa3UQeN

[TouchPoint One @TouchPoint_One]

📌 TouchPoint One Customer Contact Week 2023 Brief: Unearthing Hidden Costs and Unleashing AI in Customer Contact Centers

Fresh from a fantastic CCW 2023, a prevalent theme emerges (expressed by >50% of operations leaders visiting TouchPoint One booth #��https://t.co/Ts0tRh94CY

[TouchPoint One @TouchPoint_One]

Team TouchPoint One and the Baby Mr. Business #ex squad ready to kick-off Customer Contact Week 2023! Stop by booth 431 and say hello!

#contactcenter #ex #cx #employeeengagement #gamification https://t.co/RNrL6XqGjU

[TouchPoint One @TouchPoint_One]

Good morning, CX/EX pros! Ready to satiate your AI cravings? Then belly up to this expansive McKinsey Digital research smorgasbord. The report covers AI’s anticipated impact on a wide range of industries – including customer operat…https://t.co/SQjzu6LdYk https://t.co/nobct5Fdm4

[TouchPoint One @TouchPoint_One]

If you haven't tuned into @Josh_Bersin's podcast yet, this episode is a great place to start. It's a deep dive into the world of data management and operational efficiency, and it might just make you feel less alone in your journey…https://t.co/9LOSNkn0Th https://t.co/LQusc8LkTW

[TouchPoint One @TouchPoint_One]

TouchPoint One to Spotlight Innovations in AI, Gamification, and Performance Management at CCW 2023

— Transforming Customer Contact Operations with Cutting-Edge AI-Enhanced Solutions, to be Exhibited at Caesars Forum, June 19-22, Booth 431 — https://t.co/EVHlemojz2

[TouchPoint One @TouchPoint_One]

Contact me if you're heading to Vegas next week for Customer Contact Week #25 - or just stop by Booth 431 to say hello! Excited to meet with old friends and make new ones to discuss all things #EX, #CX, #AI, or whatever's on your mind. 🧠 😁 https://t.co/fB2C2OAtiH

[TouchPoint One @TouchPoint_One]

Thanks for sharing, Archana Jain and hope you are well The 30-minute interview is excellent and highly informative. Ericson Chan covers the strategy and technology gamut from CX, EX, IoT, China, digital enablement, AI of course - and so much more. The Zur…https://t.co/Alz4enQ73b