@sourcitruslady Every time I see birds inside an airport I just assume that the airport-authority- manager has just given up. At JFK they have bird-spikes on interior ledges …
@ViatorTravel@TripTravelTrs I appreciate your offer - I started offline, and have gone offline 2x at your request.
I keep receiving the same formula response.
Is there a change in your position that showing up at 10am for a 10am tour is considered so late that I forfeit my tour and my fees?
@TripTravelTrs 6/6
So 3x they make 10am VERY prominent. And once they bury the lead.
I’m not saying I didn’t miss the instruction, I’m saying that I don’t think I should have to pay for a 10am tour, that we got to at 10am, that really started at 9:45am.
@TripTravelTrs 5/?
…on the 2nd page of the voucher in smaller, unbolded print, as a second bullet under the bullet that was about accessibility, it stated that we were responsible to be there 15 minutes in advance.
Oops, I missed that.
So 3x they make 10am VERY prominent, yet started at 9:45
@TripTravelTrs 4/?
We got off at the wrong Metro station, so we booked it to the right station (ironically a 14 minute walk), we were within a few yards of the station by 10am - certainly could see and be seen clearly hoofing it down the street but we saw no one.
Here’s Viator’s position…
@TripTravelTrs 3/4
Viator is steadfast in its belief that starting a 10am tour at 9:45am is my problem.
When I booked it was for 10am. When I got my voucher it said 10am and when they set the rendez-vous point they again stated 10am.
@TripTravelTrs 2/4
After some back and forth, it took them 2 days to tell me that there WAS a tour, but that it started at 9:45am and not 10am as what was posted on their website and also stated 2x on my tour voucher.