@wendyknowler my daughter bought a new car and had a Matrix tracking device installed on the 15 Feb. Received an email a few days later to say that the panic button (part of the package) will be couriered to her. Two months later still waiting, despite
weekly phone calls/emails to their Customer Service. Have been told they don't have stock. How does Matrix sell a service with no stock?! I cannot get through to the MD's office. I have asked for a refund pro-rate for the weeks that she has been paying for
@MatrixTracking really bad when you sell a unit to a customer in February but cannot supply the panic remote as it is out of stock. Customer Service department useless - still no idea when stock will arrive. Will never use Matrix again!!!
@LeroyMerlinSA1 shocking service! Placed an online order 16 Dec. A week later my order was cancelled as 'no payment made' - however the amount had gone off my account 3 days after order placed. Numerous calls and emails to useless customer service. Will never shop here again!
Your Sandton branch told me that they would have honoured the price on the website if I had gone in and bought from the branch. Two different stories - I ordered online but seems I could have got them for the same price at the store? Kindly advise.
@NWJ_Jewellery I want to buy a pair of earrings - they are cheaper to buy Online than in the store. Your Woodmead branch told me to order through your website.