Tracy Melass

Communications & Content by day. Plotting travel for the rest.

[Tracy Melass @tracymelass]

@TheCourierGuy_ Why feedback @TheCourierGuy_ ?

[Tracy Melass @tracymelass]

Hi @TheCourierGuy_ - do you actually have someone manning your WhatsApp? Have twice sent a query but no response…

[Tracy Melass @tracymelass]

@TheCourierGuy_ I will now. Thank you

[Tracy Melass @tracymelass]

What’s happening @AmsterdamNL?! Don’t you collect rubbish anymore? A familiar scene around Amsterdam…

[Tracy Melass @tracymelass]

Your utter disregard for customer service is truly shocking @Ryanair Making people queue out in the cold after queuing in a narrow, fume-infested stairwell is beyond appalling. Disgusted. Will never fly with you again #Ryanair #Ryanairsucks

[Tracy Melass @tracymelass]

@CityofCT I’ll DM you my reference number and nature of problem.

[Tracy Melass @tracymelass]

C'mon @CityofCT! I've sent 4 emails about my car licence renewal, and, after no response, am now calling - cut off twice after waiting in call-centre queue for 15 mins. Help!!!!

[Tracy Melass @tracymelass]

Dear @FNBSA Is your loan-terms team out for an extended lunch? I have sent them 4 x emails over a month, and nobody can be bothered to responded to my query. Perhaps your CEO is the go-to person to contact?

[Tracy Melass @tracymelass]

@UrbanLo Worked bloody hard, always on the frontlines, trying to get things done, despite the mess he inherited and skelms at his heels. Brave to attempt such a job in a sea of vile mediocrity, laziness, theft, inflated egos. A decent public citizen with a work ethic? What a rarity in SA.

[Tracy Melass @tracymelass]

@AbsaSouthAfrica ?

[Tracy Melass @tracymelass]

It is impossible to get hold of you @AbsaSouthAfrica!!!! 😡😡 I am trying to help my mother make an insurance claim - and you could not be making it any harder!!! Santam was a dream in comparison. Call me immediately please: 082 504 7082.

[Tracy Melass @tracymelass]

@AbsaSouthAfrica Problems again @AbsaSouthAfrica Trying to reach anyone who can help us a real nightmare. And just had an unpleasant interaction with a rude call centre person. Could you call my mother soonest please. I will DM her details right now

[Tracy Melass @tracymelass]

Staggeringly appalling service from @BiddulphsInt! 😱 After ignoring an online quote request and 2 emails, had to call ☎️ them. Consultant came, promised a quote in 2 days. A week and a half later and nothing. No call, no email, no quote. Nothing. Owen Farmery?

[Tracy Melass @tracymelass]

@AbsaSouthAfrica Eventually we got through but it’s been hell. Perhaps you guys need to look at your systems / customer journey. I called 5 times before we were able to get through

[Tracy Melass @tracymelass]

@virginactiveSA Thanks a million, Shaafie! Sending them now

[Tracy Melass @tracymelass]

Dear @virginactiveSA I live overseas but visiting my mom in Pretoria for a month. I can’t join your Menlyn gym because NO flexible short-term / one-month options. Unless I pay crazy day rate. 😵‍💫 I’m offering you my 💰. Please reconsider. A range of memberships the global trend…

[IEC South Africa @IECSouthAfrica]

Tomorrow is the BIG DAY, South Africa! 🇿🇦 Get ready to make your voice heard at your registered voting station from 7AM-9PM. Don't forget your ID - It's your democracy, it's own it! #SAelections24🗳️ #YourVoteMatters✖️

[Science girl @sciencegirl]

Explain why leaves are added
https://t.co/smcpcvGdwA

[Tracy Melass @tracymelass]

@FlySafair Fantastic - thank you!

[Tracy Melass @tracymelass]

Hi @FlySafair - I'm flying Cape Town to Durban on Saturday and would like to take 4 litres of wine as hand luggage (2 x 1L cartons and 1 x 2L box) Is this allowed?

[Tracy Melass @tracymelass]

@FlySafair And another question please: I have a fold-up walking pole. Can I take that into the cabin or must I check it in?