@Turner7804@bt_uk This was 3 hrs ago - @bt_uk you are just not helpful at all, there’s a trend here with not helping elderly customers, their family members have to contact you through social media @Ofcom
@Turner7804@bt_uk@Turner7804 seems to be an ongoing thing with @bt_uk to struggle with support for either disabled or elderly. This was reported by another user earlier this year. @Ofcom can you assist with the issue of why elderly customers are not supported correctly. Care lines are emergent